Business Operations Senior Manager

Job Description


Business Operations Senior Manager

Location: United Arab Emirates

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

Job Summary:

The MU Business Operations Lead supports the MU DOO and business leads to deliver business outcomes and enabling the DOO and business leaders to spend time focused on market facing activities. The Bus Ops lead acts as the interlock between business leaders, HR, Finance, and other Corporate Functions, engaging and collaborating with key stakeholders across the Market Unit. They will monitor, report progress and act upon the results, and may have responsibilities for financial and operational management. In collaboration with Leadership team, the role has wide latitude in decision making and determination of objectives and approaches to critical assignments and manages large complex teams and/or work efforts, ensuring high levels of quality, cooperatively enabling the results.

As a MU Business Operations Lead, you're expected to work collaboratively with various business leads to drive the execution of business strategy and plan by creating, implementing, and managing a program office function. Engage key stakeholders and participate with them on monitoring and reporting progress. Liaise across different leads within the business units to ensure alignment on the business operation goals and approach. May have responsibilities for the financial management, operational management, and talent strategy of a specific business unit.

Key Responsibilities:

Support MU Lead and DOO in executing the MU business strategy, driving operational excellence and supporting their P&L management accountabilities.

Act a business integrator, collaborate closely with different business functions such as HR, Finance, Marketing and Legal to facilitate smooth business operations to achieve business priorities, campaigns and initiatives planned.

Support the business leads in establishing the mission, vision and goals to align with business and operational objectives

Lead, manage and develop a team of business operations professional in MU client groups and services. Ensure that business operations and related work teams have clear strategies and approaches in place to support the Market Unit.

Develop and improve standardized operation processes, drive and implement continuous improvement and optimization program for operational processes, managing critical program dependencies.

Program managing the implementation of the strategy across market unit, support to the monthly MU Leadership team in execution of the next generation growth model.

Lead/support continuous improvement efforts for processes, tools, metrics and trainings based on ongoing experience, process metrics and feedback from stakeholders

Use, develop and oversee implementation for best practices/assets of our global organisation in accordance with global directions and rules; develop operational excellence initiatives to improve performance and efficiency.

Manage business operations risk and issues across the MU

Support other initiatives as they arise

The MU Business Operations Lead also manages the business operations team in the Market Unit including Client Group teams and Services teams. Responsible to grow and develop the business operations teams which supports MU.