Business Solutions Controller (Emiratisation)

Job Purpose

About the role:

The Business Solutions Controller will manage cross functional projects from an end user perspective with the aim of delivering them as per schedule and within cost budgets while conforming to project management and other principles adopted by the Company.

What You Will Do

• Organise, influence and facilitate end-user requirements gathering with various sections within assigned department and other departments within Emirates in order to put in place system and process enhancements resulting in better customer service, cost savings and/or end user productivity.
• Design and implement quality control standards and review mechanisms that can be used for the review of various internal systems, processes as well as across vendors, suppliers and partners with the aim of identifying key system and process improvements. The job holder might also have to lead cross functional teams in implementing these changes. This may require the job holder to challenge current business norms.
• Maintain all user owned system documentation including Standard Operating Procedures (SOP). Identify changes required to the documentation as a result of system/ process changes, agree and document the new procedure with the affected departments.
• Accountable for the creation of test cases and to identify system requirements for testing of the functional changes/developments of the application. Assist the team to co-ordinate the set-up and communication between the application and the partner's system to support the testing of application functionality and linked systems. Ensure that the User Acceptance test is completed within the agreed time and within the agreed IT standards.
• Manage the first level user support for the end user community on functional clarifications.
• Be the subject matter expert on all business system administration, integration and configuration aspects of the department systems and interfacing solutions.
• Provide technical systems administration and detailed business systems expertise and inquiry support on these systems.
• Conduct rapid impact analysis on proposed configuration/sys admin changes, and liaise with IT on assessing, prioritising and implementing application and technology changes.
• Within the areas of control, ensure that any service failures and potential business workarounds are addressed on priority.
• Assist IT where required in restoring application and technology services in the event of IT incidents and failures, and in business system problem resolution.
  
  

Qualifications & Experience

To be considered for the role, you must meet the below requirements:

• Degree or Honors (12+3 or equivalent) in an Information Technology related field
• 5+ years of experience in Information Technology Project Management
• Experience in Business Improvement, Information Technology, Project Management and Relationship Management
• Project Management and Relationship Management
• Considerable exposure to new technologies
• Ability to confidently use Microsoft products, Data Analytics, BI and other industry technologies
• Ability to provide guidance and detailed information of system functionality through various forms to the customers and end-users
• Knowledge of business domains
• In depth and detailed knowledge of applications and/or another leading similar systems and related industries
• Knowledge of industry standards, regulations and resolutions for designated applications
  
  

Leadership Role: Yes

Recruitment Process

Emirates is an international organisation with employees from over 160 nationalities, we encourage applications from across the globe!

Your application journey begins by applying via the Emirates Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will be invited to complete a “HireVue” video interview, to share more about your experience and your career aspirations. If you are shortlisted you will then be invited to and assessment and interview with our hiring managers.

If you are successful, your recruiter will reach out to you with an offer and our Onboarding team will ensure a smooth transition into your new role at Emirates!

We look forward to hearing from you!

Salary & Benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.