Business Support Advisor (UAE National)

RINA is currently recruiting for a Business Support Advisor (UAE National) to join its office in Dubai within the Middle East and India Marine Division.

Mission

An Operations Support Advisor with a focus on managing administrative tasks from the Contract advancement monitoring to the issuance of invoices plays a crucial role in ensuring smooth customer interactions and efficient business operations.

Key Accountabilities

• Customer Data Management:
• Create and maintain accurate customer records in the database.
• Ensure that customer information is up-to-date and complete.
• Handle customer inquiries related to account information and updates.
• Contract Creation:
• Gather necessary information from customers or internal departments to initiate the contract creation process.
• Enter accurate and relevant data into the company's system, ensuring all details are correct and comply with company policies and regulations.
• Prepare and maintain documentation related to the contracts, such as terms and conditions, pricing, and any special agreements.
• Contract Management:
• Support senior colleagues to enrure that contracts adhere to company guidelines and policies.
• Collaborate with relevant stakeholders to obtain necessary approvals for the contracts.
• Maintain communication with both internal teams and customers to clarify any contract-related details or address concerns.
• Invoicing Process:
• Utilize the RINA invoicing system to create accurate and timely invoices based on the terms outlined in the contracts.
• Verify that the billing information aligns with the terms of the contract and resolve any discrepancies.
• Ensure that invoices are sent to customers promptly through the preferred communication channels.
• Customer Support:
• Respond to customer basic inquiries related to contracts, invoices, and billing processes.
• Resolve any basic issues or discrepancies related to contracts and invoices in a timely and professional manner.
  
  

Record Keeping:

• Keep detailed and organized records of all contracts, invoices, and related correspondence.
• Regularly update and maintain information in the company's database or customer relationship management (CRM) system.
  
  

Education

High School Diploma/GED in Business Administration Finance Management

Qualifications

• 3-5 years of experience in contract administration, invoicing, customer data management, or a related function.
• While not always mandatory, any previous experience in business support, customer service or a related field can be an advantage. This could include internships, part-time roles, or volunteer experience.
• Familiarity with the RINA services is beneficial. The advisors should be willing to learn about the offerings to effectively assist commercial teams, operations and customers.
• Basic computer skills are often necessary, including the ability to use customer relationship management (CRM) systems, input data accurately, and utilize other relevant software tools.
  
  

Competencies

• THINK FORWARD - Capitalise on experiences and translate them into action plans for the future
• PROMOTE SUSTAINABLE DEVELOPMENT - Promote commitment by keeping promises as a Role Model
• PIONEER CHANGE - Actively embrace change and benefit from the new circumstances
• MANAGE EMOTIONS - Recognise one's and other's emotions and express and regulate one's reactions
• MAKE EFFECTIVE DECISIONS - Structure activities according to priorities, actions, resources and constraint
• EARN TRUST - Take everyone's opinion into account and remain open to diversity
• CLIENT INTIMACY - Embrace internal and external client needs, expectations, and requirements to ensure maximum satisfaction
• BUILD NETWORK - Forge trust relationships, across departments, and outside the organization
• ADDRESS THE WAY - Have a big picture of different situations and reinterpret it in a perspective way
  
  

RINA is a multinational company providing a wide range of services in the energy, marine, certification, infrastructure & mobility, industry, research & development sectors. Our business model covers the full process of project development, from concept to completion.

At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant to the Italian Law n. 68/99.