Business Systems Analyst Advisor

About Us

Cigna healthcare is a global health service company with roots in the US, serving more than 180 million customers and patients throughout the world. We deliver quality health care through choice, predictability, affordability and through integrated capabilities and connected, personalized solutions that advance whole person health.

Cigna’s mission is to help our customers improve their health, well-being and sense of security by providing access to care. With our whole health approach, we’re focused on addressing health concerns, improving resilience, reducing stress levels and emotional health issues. Our employer promise is to remain steadfast in our commitment to fostering growth and improving lives by offering meaningful work within a positive, inclusive culture that prioritizes our colleagues. We champion teamwork and collaboration and empower our people with cutting-edge technology to drive efficiency and amplify their impact in everything we do. Together we strive to create an environment where every individual thrives and contributes to meaningful change.

Overview

We are seeking highly skilled and experienced Senior Business Analyst with expertise in the healthcare industry to join our Technology Team. This role focuses on launching innovative healthcare applications. As a critical liaison between stakeholders, you will analyze business needs, define requirements, and ensure successful project execution to deliver impactful solutions that improve operational efficiency and drive business growth. This role involves working with key stakeholders across various business and technology functions. The ideal candidate will have a natural analytical mindset and will play a pivotal role in bridging the gap between business needs and technology solutions with the ability to explain complex concepts to non-technical users, ensuring that projects align with strategic goals and deliver value to the organization.

Key Responsibilities

Requirements Gathering & Analysis:

• Collaborate with business stakeholders to gather, analyze, and document business requirements.
• Document "As Is" and "To Be" business process flows in collaboration with business stakeholders.
• Build extensive knowledge of business operations to analyze current work procedures and practices.
• Document functional and non-functional requirements across multiple simultaneous initiatives into clear, easy-to-understand Epics, Features, and User Stories in Jira boards.
  
  

Stakeholder Engagement

• Collaborate with stakeholders to understand business goals, processes, and pain points.
• Act as a bridge between business teams, IT developers, and third-party vendors
• Facilitate workshops, interviews, and brainstorming sessions to align on project deliverables
• Facilitate key meetings and workshops, ensuring detailed minutes, decisions, and actions are documented for traceability and auditability.
• Ability to structure and present well thought out proposals for alternative approaches to influence change
  
  

Solution Design & Implementation

• Develop detailed use cases, process flows, and system designs to support application development
• Translate business needs into detailed functional and technical specifications for the technology team
• Participate in systems analysis design sessions to ensure technology solutions meet business needs
• Support functional demonstrations to all levels of stakeholders, including senior executives, to collect immediate feedback, approvals, and sign-off
  
  

Project Support

• Work closely with the project management team/scrum master’s to define timelines, milestones, and deliverables in accordance with the agile operating model
• Monitor and report on project progress, risks, and issues to ensure on-time delivery
• Provide support to development and QA teams throughout the full lifecycle of any project/programme
• Ability to apply Critical Thinking to requirements or instructions to challenge the norms and find the most optimal approach to achieve business and company goals
  
  

Testing & Validation

• Participate in User Acceptance Testing (UAT) to validate system functionality
• Provide support during system rollouts and ensure a smooth transition for end users
  
  

Post-Launch Optimization

• Gather user feedback post-launch and propose enhancements for continuous improvement
• Collaborate with support teams to address issues and maintain system performance
  
  

Key Skills

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Minimum of 5 years of experience as a Business Analyst
• Experience working on application launches or digital transformation projects in the Middle East is a plus
• Strong understanding of healthcare insurance processes and regulations is a plus
• Proficiency in business analysis tools and Microsoft Office Packages (e.g., JIRA, Confluence, Visio)
• Knowledge of software development lifecycle (SDLC) and SAFe agile framework
• Excellent communication, interpersonal, and negotiation skills
• Strong analytical and problem-solving skills, with the ability to interpret complex data sets.
• Ability to work in a fast-paced, cross-functional environment
• Understanding and experience of working practices across multiple geographies, including regional nuances such as tax rules, regulatory interfaces, multi-currency, and multi-language
• Strong team player with a focus on achieving results collaboratively
  
  

What We Are Looking For

We are seeking individuals who thrive in collaborative environments, are passionate about driving meaningful change, and are excited to grow in a company that prioritizes its people.

Join us and be part of a company where your growth, ideas and contributions are valued. Let’s create something extraordinary together. It’s time to look to your future and apply to work for Cigna Healthcare today!

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.