Butler - #24625


Date: 1 week ago
City: Dubai
Contract type: Full time
Company Description

A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city , delivering impeccable service and sophisticated style.

Job Description


To provide an endlessly enchanting experience to all the in house residents through the raffles personal touch.


  • Ensures all the residents receive prompt and courteous service.
  • Informs Senior Butlers of matters concerning to butler operations, including upkeep of all resident rooms and reports any maintenance faults / anything abnormal, to the supervisor immediately.
  • Cleans and maintains all butler areas including occupied / non-occupied rooms, pantries, stores, equipment’s, perishables, stationary, etc.
  • Checks the expiry dates of all perishables and practices optimum usage of recourses.
  • Maintain the minibar stocks
  • Liaises with Culinary and Guest Relations team and checks on a regular basis to ensure amenities, resident preferences and other such points are taken care of and carried out flawlessly.
  • Maintains appearance, discipline and efficiency at all times and understands that necessary action will be taken when found lacking in any of the above.
  • Ensures that consumption of resident supply is under control
  • Delivers the Raffles touch by exceeding the resident’s expectations and providing proactive personalized service.
  • Practices up-selling of the hotel products and facilities.
  • Ensure that repeat residents are met and greeted regularly and the profiles are updated.
  • Attends daily briefing and notes all information about the residents and functions in the hotel
  • Fully aware of Raffles Hotels & Resorts standard and Adhere to the core values of Raffles Dubai
  • Fully understands the difference of guest levels (VIP)
  • Provide long staying residents / Special attention residents / occasion celebrating residents with greater importance and take good care of them.
  • Ensures all communication is carried clearly amongst the team Guest Relations Manager / Butler Supervisor
  • Takes regular inventories of all items within the jurisdiction of butlers and informs the supervisor for any fresh stocks required
  • Fully understands the difference of room categories.
  • Performs related duties and special projects assigned.
  • Ensures all unattended valuables and belongings inside resident rooms are noted and supervisor is informed about the same.
  • Reports any lost found to the supervisor and the HK coordinator immediately and deposits the same within half an hour in the HK office.
  • Maintains all reports and records as per the directives of the Senior Butler / Head Butler and respects the deadlines
  • Offers various facilities and services in order to enable residents to enjoy their stay to the fullest
  • Work closely with housekeeping team in maintaining the guest room and ensure all rooms / suites are tidied up after residents leave their room.
  • Perform all duties with discretion, professionalism and a pleasant demeanor

Perform such functions as to include but not be limited to:

  • Liaise with the Concierge, Raffles Club, and Guest Relations team in preparing a detailed stay of the guest, such as restaurant reservation wake up calls, trip information, and transportation arrangement. Etc.
  • Provides prompt laundry service, shoe shine service and ensures that special preferences of all residents are taken into consideration.
  • Greeting Guest and showing them to their rooms, offering refreshments, and taking care of them throughout their stay
  • Provide balcony dinners and creates secret spaces for guests privacy and romance by thoughtful and caring service
  • Recommend and arrange amenities for guests
  • Provide a fond farewell for each guest.
  • Liaise with the Guest relations team with special set up and ensuring an enchanting stay of guest celebrating occasions at Raffles

Occupational Health and Safety Responsibilities

  • Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same
  • Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
  • Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
  • Initiate action to correct a hazardous situation and notify supervisors of potential dangers
  • Log security incidents and accidents in accordance with hotel requirements
  • Prepare requisitions for amenities on a timely basis and to ensure Amenities are placed prior guests arrival



  • Good English language verbal and written communication skills
  • Good level of engagement with residents
  • Ability to work cohesively with co-workers and managers as part of a team
  • Ability to be attentive to guest needs, remaining calm and courteous at all times
  • Ability to promote positive relations with hotel residents and patrons
  • Ability to exercise good judgment with difficult guests
  • Understanding and ability to work in a multi-cultural environment


  • Degree from School for Tourism & Hotel Management


  • Minimum two year’s experience as a butler.

Additional Information

Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates

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