BYD Retail Product Specialist

Job Requisition ID: 173358

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role:

To drive lead generation, test drives, and sales conversions of BYD vehicles across our retail stores and pop-up locations, while delivering an exceptional customer experience throughout the entire journey—from first contact to post-sale engagement.

What you will need:

Sales Performance

• Achieve monthly and quarterly sales targets for BYD units.
• Convert leads to test drives and successful sales through proactive customer engagement.
• Maintain accurate records of leads, test drives, and sales in the CRM system.
  
  

Customer Experience

• Deliver a premium, personalized customer experience aligned with BYD brand values.
• Guide customers through the full sales journey, including product presentation, test drives, financing options, and delivery.
• Follow up with customers post-sale to ensure satisfaction and encourage referrals.
  
  

Operations

• Represent the BYD brand at both permanent retail stores and temporary pop-up locations.
• Ensure all display vehicles and marketing materials are presented to brand standards.
• Support store events and activations to drive footfall and engagement.
  
  

Product Knowledge

• Maintain up-to-date knowledge of BYD models, features, and competitive positioning.
• Educate customers on electric vehicle technology, sustainability benefits, and ownership experience.
  
  

Collaboration

• Work closely with marketing, aftersales, and operations teams to ensure seamless customer handover and service.
• Provide feedback on customer insights and market trends to support continuous improvement.
  
  

What you will need:

Minimum Qualifications and Knowledge:

• Written and spoken English is a must; 2nd language (Arabic/Russian/Mandarin) is beneficial
• 4-5 years sales experience preferability in mid-luxury retail industry
• 1-2 Years supervising/leading teams
• Valid UAE Driving License
  
  

Job Related Skills and Competencies:

• Excellent interpersonal and communication skills.
• Passion for customer service and the automotive industry.
• Upselling skills and ability to create value from new products
• Exceptional written and spoken communication skills
• Strong negotiation skills, with evident ability to influence customer choices
• Excellent planning and scheduling
• Ability to multitask
• Understanding and experience with Microsoft Office applications, with proficiency in Microsoft Excel
  
  

Required mindsets and behaviors

• Adherence to Al-Futtaim core values of respect, integrity, collaboration and excellence
• Charismatic personality that gains customer confidence and trust
• Established work ethic
• Adaptive and open to adopting new selling strategies and encompassing feedback
• Personally accountable for actions
• Self-motivated and immune to allowing external market forces influence individual performance
• Results oriented
• Personally driven to grow and progress within the company
  
  

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.