CALL CENTER AGENT
Qqada
Date: 1 week ago
City: Sharjah
Contract type: Full time
Responsibilities:
- Handle a high volume of inbound and outbound calls professionally.
- Address customer inquiries, complaints, and issues promptly.
- Provide product or service information to customers.
- Process orders, applications, and requests accurately.
- Document call details and customer feedback in the system.
- Follow up with customers to ensure satisfaction.
- Collaborate with team members to resolve complex issues.
Qualifications:
- High school diploma or equivalent.
- Previous experience in customer service or call center roles is a plus.
- Excellent verbal and written communication skills.
- Ability to handle difficult customers with empathy and professionalism.
- Proficient in computer systems and CRM software.
- Strong problem-solving and multitasking abilities.
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