Call Center Agent – Automotive Division
Burjline Builders
Date: 12 hours ago
City: Dubai
Contract type: Full time

We are looking for a Call Center Agent – Automotive Division (Arabic Speaker) to handle customer inquiries, service bookings, and sales support within our fast-paced automotive operations.
This role is ideal for a highly communicative individual with a calm, solution-oriented mindset and strong multitasking abilities. The right candidate will have excellent spoken Arabic and English, along with a passion for customer service and teamwork.
If you're energetic, empathetic, and thrive in a service-driven environment, read on to discover more.
Key Responsibilities
Core Functions
Type: Full-time, on-site position
Evening shift schedule required
Note: Remote or hybrid work is not available. Candidates must be based in or willing to relocate to the UAE.
Why Join Us?
Be part of a respected automotive brand known for quality and reliability.
Join a multicultural team that values collaboration and service excellence.
Receive performance-based incentives with clear growth opportunities.
Access professional development programs in the automotive field.
If you're dependable, punctual, and take pride in your customer service—apply today and get started!
Job Id: SY/pV3haa9Y12htJd8sA5y72By1WVND+qefO7fXj8TT2BqnzEhuZN10ERklRmyuq6rSfjEn6dgVwR0dcQcb865iww3RBX8+R/MenV7JOxBub7+/aMEIzkhSdWb4DOoOf7ZI8rGt8zYCFyqs=
This role is ideal for a highly communicative individual with a calm, solution-oriented mindset and strong multitasking abilities. The right candidate will have excellent spoken Arabic and English, along with a passion for customer service and teamwork.
If you're energetic, empathetic, and thrive in a service-driven environment, read on to discover more.
Key Responsibilities
Core Functions
- Answer inbound calls and respond to customer inquiries regarding automotive services, vehicle details, or appointment scheduling.
- Make outbound calls for follow-ups, service reminders, or promotional campaigns.
- Accurately log all customer interactions in the CRM system.
- Support the sales and service teams by pre-qualifying leads and escalating complex cases.
- Coordinate with service advisors, technicians, and sales consultants to provide accurate information.
- Ensure smooth communication between departments to meet customer expectations.
- Maintain professional and courteous communication in both Arabic and English.
- Participate in regular team briefings and training sessions.
- Meet daily and monthly call volume and service KPIs.
- Provide feedback on recurring customer issues to improve processes.
- Contribute to customer satisfaction surveys and post-service follow-ups.
- Track and report lead conversion and service booking metrics.
- 1-2 years of experience in a customer service or call center role, preferably in the automotive sector.
- Fluent in Arabic and proficient in English (spoken and written).
- Familiarity with CRM systems or call center software.
- Strong listening, communication, and interpersonal skills.
- Ability to work under pressure and handle high call volumes.
- High school diploma or above.
- Positive attitude with a commitment to customer satisfaction.
- Target-based incentive structure with commission potential
- Work Visa sponsorship
- Medical insurance
- 30 days of paid annual leave
- Ongoing training and supportive team environment
Type: Full-time, on-site position
Evening shift schedule required
Note: Remote or hybrid work is not available. Candidates must be based in or willing to relocate to the UAE.
Why Join Us?
Be part of a respected automotive brand known for quality and reliability.
Join a multicultural team that values collaboration and service excellence.
Receive performance-based incentives with clear growth opportunities.
Access professional development programs in the automotive field.
If you're dependable, punctual, and take pride in your customer service—apply today and get started!
Job Id: SY/pV3haa9Y12htJd8sA5y72By1WVND+qefO7fXj8TT2BqnzEhuZN10ERklRmyuq6rSfjEn6dgVwR0dcQcb865iww3RBX8+R/MenV7JOxBub7+/aMEIzkhSdWb4DOoOf7ZI8rGt8zYCFyqs=
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
IT Manager - Six Senses Dubai
Urban Ridge Supplies,
Dubai
6 hours ago
Duties And ResponsibilitiesAs IT Manager, I will assume full responsibility for the efficient operation of the IT department to provide exceptional products and services within brand operating standards.The duties and responsibilities will include:Diagnose Hardware and software problems and replace defective components and perform data backups and disaster recovery operations; maintain, administer computer networks and related computing environments including computer hardware,...

Waiter, White Beach
Atlantis Resorts,
Dubai
6 hours ago
( 16638 )At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn.Nestled between the calm turquoise waters of...

Engineering Technician
Glow Beauty on Demand,
Dubai
8 hours ago
Your Role at Cabot:Participates in the design, fabrication and testing of prototype chemical process equipment. May have a focus on process or electro-mechanical systems design. Works closely with engineers on equipment installation and construction. Maintains and calibrates equipment and tools.How You Will Make an Impact:Identifies, recommends and assists in the execution of improvements to the equipment, procedures, and test methods...
