Call Center Agent | Ganache Chocolatier
Alabbar Enterprises & ANOTHER
Date: 11 hours ago
City: Dubai
Contract type: Full time
About The Company
Alabbar Enterprises & ANOTHER is a UAE-based retail group that represents established brands like Social House, Candylicious, Ethan Allen, Yogurtland, Garrett Popcorn Shops and Garrett Gold. It is also the parent company of multiple F&B concepts like Caya, Two At Symphony, Karak House, Parka, Social House, Gia, Markette, Carpo and Angelina under its umbrella.
An entity with lifestyle and retail endeavours and a passion for distinction - moments – growth.
Guided by our values and positivity, we bring prevailing international & homegrown brands, delivering the highest levels of retail excellence and experiences to our guests.
The backbone of our vision is to pursue opportunities to grow and expand our presence locally and internationally while adhering to our core values and bringing synonymous moments and experiences to life.
Job Summary
Call Center Agent duties include providing information about products and services, taking orders, responding to customer complaints, and performing countless other activities.
Job Responsibilities
Alabbar Enterprises & ANOTHER is a UAE-based retail group that represents established brands like Social House, Candylicious, Ethan Allen, Yogurtland, Garrett Popcorn Shops and Garrett Gold. It is also the parent company of multiple F&B concepts like Caya, Two At Symphony, Karak House, Parka, Social House, Gia, Markette, Carpo and Angelina under its umbrella.
An entity with lifestyle and retail endeavours and a passion for distinction - moments – growth.
Guided by our values and positivity, we bring prevailing international & homegrown brands, delivering the highest levels of retail excellence and experiences to our guests.
The backbone of our vision is to pursue opportunities to grow and expand our presence locally and internationally while adhering to our core values and bringing synonymous moments and experiences to life.
Job Summary
Call Center Agent duties include providing information about products and services, taking orders, responding to customer complaints, and performing countless other activities.
Job Responsibilities
- Providing customer support via telephone, e-mail, voice chat or in-person.
- Informing customers about products and services.
- Responding to customer questions.
- Resolving customer complaints.
- Suggesting solutions for common problems.
- Preparing documents and reports.
- Updating customer database.
- Training new customer service agents.
- Collaborating with the management team.
- Improving overall customer satisfaction.
- Coordinating online chocolate bookings and orders for deliveries.
- Answering any queries regarding the pricing on whatsapp/ Instagram.
- Posting in our social medias.
- At least 2 to 3 years of retail experience.
- Experience in the luxury chocolate / any confectionary & food retail industry is highly desirable.
- Fluency in English & Arabic.
- Graduate in a related discipline.
- An excellent communicator & negotiator.
- Merchandising skills and must be able to create trays, baskets, and customized gifts.
- Excellent in customer service and handling customer complaints.
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