Call Center Agent (UAE national)
Dicetek LLC
Date: 2 weeks ago
City: Abu Dhabi
Contract type: Contractor
Working Hours : 5 Days 9 Hours
Salary : 8K – 9K pm + Nafis
Lang : AR/En
UAE National with family book
Call Center Agent – Job Description
We are looking for a motivated Call Center Agent to handle inbound and outbound customer interactions in a professional and efficient manner. The role involves responding to customer inquiries, resolving complaints, providing product/service information, and ensuring a high level of customer satisfaction.
Key Responsibilities
Salary : 8K – 9K pm + Nafis
Lang : AR/En
UAE National with family book
Call Center Agent – Job Description
We are looking for a motivated Call Center Agent to handle inbound and outbound customer interactions in a professional and efficient manner. The role involves responding to customer inquiries, resolving complaints, providing product/service information, and ensuring a high level of customer satisfaction.
Key Responsibilities
- Answer incoming calls and respond to customer queries promptly and accurately
- Make outbound calls to follow up or offer support when necessary
- Handle complaints, provide appropriate solutions, and follow up to ensure resolution
- Maintain customer records and update account information as needed
- Meet performance targets for call handling time, quality, and customer satisfaction
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Basic computer literacy and familiarity with CRM systems
- Ability to work in a fast-paced environment and handle stressful situations
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