Call Center Agent (UAE national)

Working Hours : 5 Days 9 Hours

Salary : 8K – 9K pm + Nafis

Lang : AR/En

UAE National with family book

Call Center Agent – Job Description

We are looking for a motivated Call Center Agent to handle inbound and outbound customer interactions in a professional and efficient manner. The role involves responding to customer inquiries, resolving complaints, providing product/service information, and ensuring a high level of customer satisfaction.

Key Responsibilities

• Answer incoming calls and respond to customer queries promptly and accurately
• Make outbound calls to follow up or offer support when necessary
• Handle complaints, provide appropriate solutions, and follow up to ensure resolution
• Maintain customer records and update account information as needed
• Meet performance targets for call handling time, quality, and customer satisfaction
  
  

Requirements

• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Basic computer literacy and familiarity with CRM systems
• Ability to work in a fast-paced environment and handle stressful situations