Call Center Manager

Burjline Builders


Date: 9 hours ago
City: Dubai
Contract type: Full time
Job Description

Super Bytes is seeking a highly motivated and experienced Call Center Manager to join our growing team in Dubai, United Arab Emirates. This is a full-time position offering a competitive salary ranging from 4000 AED to 6000 AED. As Call Center Manager, you will be responsible for overseeing the daily operations of our call center, ensuring high-quality customer service, and driving team performance to meet key business objectives. You will lead and motivate a team of customer service representatives, implement best practices, and contribute to a positive and productive work environment.

Responsibilities:

  • Manage and oversee the daily operations of the call center, ensuring adherence to company policies and procedures.
  • Lead, motivate, and coach a team of customer service representatives to achieve performance targets and deliver exceptional customer service.
  • Monitor call quality, provide feedback, and implement training programmes to enhance agent skills and knowledge.
  • Develop and implement strategies to improve customer satisfaction, reduce call handling times, and optimise call center efficiency.
  • Analyse call center data, identify trends, and recommend solutions to improve processes and performance.
  • Prepare reports and presentations on call center performance metrics for management review.
  • Handle escalated customer inquiries and complaints, providing timely and effective resolutions.
  • Ensure adherence to service level agreements and key performance indicators.
  • Stay up-to-date on industry best practices and implement innovative solutions to enhance call center operations.
  • Contribute to a positive and supportive work environment that fosters teamwork and employee engagement.

Qualifications:

  • Proven experience in a call center management role, preferably within a similar industry.
  • Strong leadership, communication, and interpersonal skills with the ability to motivate and inspire a team.
  • Excellent customer service skills and a commitment to providing a positive customer experience.
  • Proficiency in call center technologies and software applications.
  • Strong analytical and problem-solving skills with the ability to identify areas for improvement and implement effective solutions.
  • Excellent organisational and time management skills.
  • Ability to work under pressure and handle multiple priorities effectively.
  • Bachelor's degree in a related field is preferred.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Marketing Manager

Alaan الآن, Dubai
4 hours ago
About AlaanAlaan is the Middle East’s first AI-powered spend management platform, built to help businesses save time and money.Our all-in-one solution combines smart corporate cards, real-time expense tracking, AI-powered automation, seamless accounting integrations, and deep financial insights- designed to simplify finance operations and maximize control over company spend.Founded in 2022, Alaan is already the trusted partner of over 1,300 leading...

Claims Executive

GAC Group, Dubai
5 hours ago
Job DescriptionJoin Our Global Team: Claims Executive Opportunity in DubaiGAC is a leading global provider of shipping, logistics and marine services, dedicated to fostering long-term relationships with customers, staff and suppliers. We are committed to delivering integrated support to our customers with the highest levels of quality and safety.We are seeking a skilled and motivated individual to join our team...

Business Development Manager Dubai

Avient Corporation, Dubai
6 hours ago
Our purpose at Avient Corporation is to be an innovator of materials solutions that help our customers succeed, while enabling a sustainable world.Innovation goes far beyond materials science; it’s powered by the passion, creativity, and diverse expertise of 9,000 professionals worldwide. Whether you’re a finance wizard, a tech enthusiast, an operational powerhouse, an HR changemaker, or a trailblazer in materials...