Call Center Representative

Tafaseel BPO


Date: 2 weeks ago
City: Dubai
Contract type: Full time
Key Responsibilities:

  • Call Management:
  • Answering inquiries related to event details, including location and General topics.
  • Assisting with the registration process, including guiding attendees through online registration, troubleshooting technical issues, and confirming registrations.
  • Offering guidance on travel and accommodation options, including directions to the venue, parking information, and hotels.
  • Handling requests for special accommodations, such as accessibility needs or dietary restrictions.
  • Addressing any attendee concerns or complaints promptly and effectively, ensuring a satisfactory resolution.
  • Making reminder calls to registered attendees to confirm their attendance and provide last-minute event details.
  • Promoting additional event features or services, such as workshops, networking sessions, and merchandise. o Conducting follow-up calls to gather feedback on the event experience, focusing on areas such as session content, speaker quality, and overall satisfaction.
  • Multilingual Support:
  • Arabic, English, and French Call Support: Offer support in Arabic, English, and French to cater to a diverse audience and provide clear, accurate event-related information in these languages.
  • Cultural Sensitivity: Ensure that all communications are culturally appropriate and sensitive, respecting the needs of international attendees.


Key Skills & Qualifications:

  • Fluency in Arabic, English, and French (written and spoken) is essential.
  • Excellent Communication Skills: Ability to articulate information clearly and professionally to all levels of customers.
  • Problem-Solving Skills: Quickly identify issues, offer solutions, and manage conflict effectively to ensure customer satisfaction.
  • Multitasking Ability: Capable of handling multiple inquiries simultaneously while maintaining high service standards.
  • Attention to Detail: Ensure accurate information and follow-up on all queries.
  • Customer-Centric Attitude: Focused on delivering an outstanding customer experience at all touchpoints.
  • Cultural Awareness: Understand and respect the diverse backgrounds of attendees.
  • Technical Proficiency: Comfortable using CRM systems, event registration platforms, and basic office software


Education & Experience:

  • Bachelor’s degree.
  • Previous customer service or call centre experience at least 2 years.
  • Experience in event support or management is an advantage.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Wealth Manager - Dubai

Independent Resourcing Consultancy, Dubai
AED 1,000 - AED 20,000 per month
21 hours ago
As a leading organisation in their sector with offices in the UK and across the globe, our Client have developed a unique advice proposition which has led to a significant increase in client demand as they expand their presence in the Middle East.As a Financial Planner in the Middle East you will be working alongside the Director of the UAE...

Private Banker

Independent Resourcing Consultancy, Dubai
AED 10,000 - AED 25,000 per month
21 hours ago
Job Title: Private BankerLocation: Dubai, UAEAbout Our Client:Our client is an innovative wealth management firm based in Dubai, offering a comprehensive 360-degree range of services and products to their esteemed clients. Their mission is to provide personalized financial solutions that cater to the unique needs of each client, ensuring their financial well-being and growth.Job Description:Role Overview:Our client is seeking a...

B2C Channel Marketing Manager - Signify

Talent Pal, Dubai
1 day ago
Dubai, United Arab EmiratesCategoryMarketingPosted Date10/15/2024Job Id353713We’re looking for a B2C Channel Marketing Manager to join our commercial team in Dubai, United Arab Emirates.We are Signify, formerly Philips Lighting.Working for Signify means being creative and adaptive while working in a fast-paced company. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build...