Card Fraud Specialist

The Role

As a Card Fraud Specialist, you will play a crucial role in safeguarding our company's assets and reputation by investigating, and resolving card fraudulent activities. You will work closely with our Compliance & Risk management team to investigate any matters that are internally identified from our card fraud management systems, proactive assessments or through external events.

Key Accountabilities

1. Monitor alerts, transactions and customer accounts for signs of card fraudulent activity using our fraud detection tools and systems.

2. Investigate suspicious activities to confirm card fraud, including engagement with our operations team requesting to contact customers for verification and analyzing transaction patterns (card and non-card related).

3. Prepare detailed reports on fraud cases, including findings and outcomes, and make recommendations to prevent future fraud.

Frameworks, boundaries and decision making authority

This role carries full end-to-end accountability for adhering to the AML / CFT and Fraud related policies of EITC Financial Services.

Should be able to give clear decision making to ensure all fraudulent and suspicious activities and transactions are identified and is able to report and escalate these issues internally and externally as required.

Qualifications, Experience, Skills And Competencies

Minimum experience:

• 3+ years proven experience as a Fraud Specialist specializing in Card Fraud
• Experience or knowledge of using card fraud or broader fraud related systems i.e. Falcon, Visa Risk Manager etc.)
  
  
  

Minimum education:

• Minimum Bachelor degree preferred
  
  
  

Knowledge and skills:

• Strong analytical and problem-solving skills with a keen eye for detail.
• Excellent communication and interpersonal skills.
• Proficient in using card fraud or other fraud management related systems
  
  
  

Competencies:

Please provide the level of competency as per the grade: Level 1 for grades 12-13, Level 2 for grades 14-15, level 3 for grades 16-16a, level 4 for grades 17-17a

State competency levels from the competencies framework.

• Think strategically (Level 4 of 5)
• Achieve tangible results (Level 5 of 5)
• Lead breakthrough change (Level 3 of 5)
• Exceed customer expectations (Level 2 of 5)
• Nurture, Inspire and Motivate (Level 3 of 5)
• Target win-win outcomes (Level 3 of 5)
  
  
  

Application Question(s):

• The Gross-salary for this position is 8,000-10,000 AED based on your relevant experiences, skills, abilities, education and certifications so do you agree to our budget because it is non-negotiable?