Cargo Agent

Job Purpose: dnata is world class, ground service provider, with vast network of destinations, cutting - edge facilities and focus on innovation, efficiency and sustainability.

Job Summary
Cargo handling related activities including documentation, customer service, acceptance, delivery, breakdown, build-up, equipment operation and transport to ensure smooth handling of cargo throughout Cargo Operations (Export and Import)

In this role, you will have

• Follows all relevant customer service and airlines specific policies, processes, standard operating procedures and instructions so that work is carried out in line with regulations and SLAs.
• Day-to-day operations related to own job and be available on the assigned task in a timely manner.
• Discusses safety concerns openly and reports them to the concerned Team Leader on shift.
• Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.
• Guides and assists the team of Loaders and Equipment Operators in cargo handling activities ( build-up, breakdown, acceptance and delivery, documentation of cargo, courier and mail in line with the standards.
• Inspects and validates against relevant documentation and counts goods at every point of delivery, acceptance, breakdown and build-up to ensure that goods conform to relevant criteria and are dispatched in line with the standard work procedures
• Enters data manually or automatically in the cargo systems in a timely manner.
• Coordinates with Government Authorities such as Customs, Municipality, Health or Police in an efficient and effective manner to ensure smooth movement of all cargo, courier and mail.
• Handles and loads all special cargo (dangerous goods, live animals, valuable goods, etc..) in line with IATA manuals
• Performs all related cargo handling activities and operates equipment as required (tow trucks, forklifts, etc) for movement of loads.
• Loads and unloads cargo from ULDs / Aircrafts and Trucks as appropriate in a timely manner.

Qualifications & Experience: To be considered for this role:

• High School with a Certificate (12 years of schooling) or Diploma in a related field
• 2-4 years of experience in Logistics and Cargo
• Proficient IT and Computer Literacy
• English Language and Communication skills
• Basic Safety Awareness Skills
• Basic Planning and Organizing Skills
• Customer Management Skills

At dnata we are committed to providing our employees with opportunities to grow and develop in their careers. If you are looking for a challenging and rewarding opportunity, apply today and join our team.

Salary & Benefits: Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.