Cargo Operations Services Supervisor (EK)

Job Purpose

Established in 1985 as the airfreight division of Emirates, Emirates SkyCargo is the largest international cargo airline in the world! We are looking for Cargo Operation Services Supervisor, who will support the Global Operations Services Section on varied aspects of sourcing and evaluation of Ground Handling Agents for SkyCargo for passenger and freighter aircrafts. The job requires formulation of guidelines, collation and compilation of decision support tools related to statistical, cost and such other quantitative parameters, design and development of supplier management tools and assistance to the network in its implementation.

In this role, you will;

• Research industry information and assist the COSC in formulating and updating criteria and guidelines for the selection/renewal of Cargo Handling Agents including trucking where appropriate, at all online and offline points and for freighter aircraft, Ramp Handling and De-icing agents
• Update and maintain tender cargo handling questionnaires and related tools to elicit required information from potential handling agents to serve as a key tool in the process of GHA evaluation, analyse responses to tender handling questionnaires from the potential service providers/suppliers and prepare summarised analysis to assist short-listing of potential service providers
• Collate and provide appropriate industry and internal statistical analysis and related strategic information to serve as key decision support tools in the handling agency selection/renewal process
• Formulate guidelines and checklist for GHA commencement and/or changeover and co-ordinate the transition process with route management, systems, training, outstation cargo manager to ensure continuity of operations
• Provide input for the design and development of Service Level Agreements and Performance Measurement Reports, both generic as well as customised to individual stations. Continuously update and enhance SLA and PMR formats and assist in its effective implementation, Guide the network operations personnel on the day-to-day management of GHA performance to ensure service delivery standards are aligned with Sky Cargo operational and customer service objectives with special emphasis on freighter/charter related requirements
• Liaise with outstation Cargo Managers with respect to collating and analysing issues involving safety, customer service, claims and operational efficiency in order to assist COSC to monitor GHA performance, ensure PMRs are obtained on time from outstations and converted into Quality Attainment Reports for publishing on the SkyCargo website through Network Cargo Sales Development unit
• Obtain handling costs information through liaison with Operations finance and outstation Cargo Managers and provide detailed analysis to determine corrective measures towards cost containment,
• Formulate documentation self handling procedures and monitor implementation at stations selected to introduce such an initiative in close co-ordination with Route Management, outstation Cargo Manager and Systems units
• Participate and assist the COSC in the process of identifying the parameters to compare GHA performance across the network and initiating a mechanism to recognise and reward outstanding performance.
• Ensure at all times, that the handling of time and temperature and pharmaceutical shipments demonstrates compliance to the European Union Good Distribution Practice (EU GDP) requirements.
  
  

Qualifications & Experience

To be considered for this role, you must meet the below.

• 3+ Years experience working in Logistics / Air Cargo.
• 12 Years schooling or equivalent :
• Must have passed Cargo acceptance and handling courses including special loads handling
• Experience in airport cargo operations related areas
• Exposure to ground handling activities would be an added advantage
• Cargo handling and freighter operations.
• Ability to demonstrable high level of knowledge and competence in Good Distribution Practice (GDP) acquired through experience and training.
  
  

Salary & Benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.