CB IB Operations - KYC Ops Middle East and Africa (MEA) - Risk & Control Lead and Cluster Lead - Vice President

Position Overview

Details of the Division and Team:

The Know Your Client [KYC] operations – Risk & Control MEA & Cluster Lead role has a dual role; focusing on:

• Reviewing the risk associated with the performance of process and controls within the MEA KYC Operations function; leveraging the firm’s risk framework and functional/branch owner inputs
• Cluster lead for Turkey and South Africa; accountable for all production KRIs and ensuring the countries operate in strict adherence to Desk Top Procedures (DTPs) and Operation Level Agreements (OLA's).
  
  
  

What we will offer you:

A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

• Life Insurance
• Accidental Death Insurance
• Permanent Partial Disability Insurance
• Private Medical Insurance for you, your spouse and dependent children
• Flexible working arrangements
• 30 days of annual paid leave, plus public holiday & Flexible Working Arrangement
• DB contributions to DIFC Employee Workplace Savings (DEWS)
  
  
  

Your key responsibilities:

The KYC Ops MEA Cluster Lead is responsible for the delivery and management of new client onboarding, periodic review, event driven reviews, client offboarding processes and client maintenance working within agreed policies, procedures, Key Performance and Risk Indicators for the countries under his/her responsibility.

The objectives include implementing a robust control environment that allows and drives efficient and effective processing. The environment should ensure we meet regulatory requirements, Bank’s policy and can verify the completeness and accuracy of all processes, Operations develop and maintain effective relationships across internal clients and partner groups.

As Cluster leads for Turkey and South Africa, below would be the key responsibilities:

• Regional oversight over Turkey and South Africa. Ensuring that the countries perform all required client lifecycle events covering client onboarding, account opening documentation, performing periodic reviews, event driven reviews, Client Account Management (CAM), Client data related aspects and Regulatory Reporting per the Global and Local Policies and Procedures .
• Ensure that an effective, embedded and consistently applied governance structure is in place. This includes governing Key Risk Indicators (KRIs) monitoring by looking for issues requiring investigation.
• Influential relationships with all required Business Divisions, Infrastructure divisions covering relevant functions of Branch Operations, Compliance, and AFC.
• Escalation to management on issues and actively follow up for resolutions.
• Ensure full compliance with relevant regulations and in-house policies and procedures.
• Supervise and oversight the Client Lifecycle Management team and functions including people management, training, and performance management.
• Handling of tasks pertaining to compensation and Benefits.
• Handling of recruitment and sourcing of required talent to the division.
  
  
  

As the MEA Risk and Control Lead, below would be the key responsibilities:

• Work closely with all MEA KYC Ops Leads to ensure all global & local processes are followed (incl. KYC and CAM areas). Where there are deviations; these are supported by adequate local policy and procedures and the operational processes are designed and operating effectively.
• Ensure Self Identified Issues (SIIs) and Incidents are raised timely and adequately where required. Read across of all SIIs raised globally within the MEA region
• Support with the timely and effective remediation of risk and control issues. Also, support Risk Owners to determine Key Controls or Control Gaps for the Unit.
• Work closely with Regional and Global ERT leads in assessing risks in the portfolio; and defining remediation action plans to address the risks.
• Work in collaboration with multiple first and second line functions (inc. Regulatory Management Group (RMG), Anti financial Crime (AFC), Operational Risk Management (ORM), Business and 1LOD to ensure that all documentation related to Findings are accurately documented and evidence is fully validated to support closure
• Work closely with all relevant stakeholders during Internal Audit and Regulatory reviews
• Work closely with other sub-regional leads across AMEA region – Ensure best practices are followed in MEA and shared with the rest of the region/ globally.
• Deliver a risk culture improvement programme within the MEA region to promote transparency & awareness of risk.
  
  
  

Your skills and experience:

• 15 years’ experience in Banking/Finance industry out of which minimum 5 years’ experience in a Lead role in KYC / Client Due Diligence with people management experience
• Preference to individuals having experience in Risk and Control assessment and remediation. Having experience in MEA countries is an added advantage.
  
  
  

Techn i c a l S k il l s

• Experience and knowledge in banking covering tasks and processes pertaining to Client Lifecycle Management including client on-boarding, periodic reviews, conducting client due diligence, Anti Money Laundering, Compliance, FATCA & Name List Screening.
• Hands on Experience in Enhanced Due Diligence activities for Corporate and Institutional client portfolio.
• Knowledge of Regulatory Guidelines pertaining to Customer Due diligence, Know Your Customer Requirements, Client Account Management
• Practical experience on working on the risk and control frameworks
• Proficient in KYC tools (incl. client due diligence, Screening) and MS Office applications
  
  
  

B e h av i o u r al Sk il l s

• Leadership qualities and people management skills. Being able to lead teams in a remote environment.
• Has a Risk mindset – Ability to analyse and define risks and controls in an operating process
• Ability to lead a team in dynamic and high pressure environment
• Adaptable to constant changes
• Excellent planning, organization, analytical and problem-solving skills
• Self-motivated and driven individual
• Ability to work under pressure with tight turnaround times, handling multiple tasks within an extremely deadline driven environment
• Effective communication and interpersonal skills
• Ability to demonstrate the Bank's values in achieving objectives
• Open minded, able to share information, transfer knowledge and expertise to team members
  
  
  

How we’ll support you:

• Flexible working to assist you balance your personal priorities
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
• Training and development to help you excel in your career
  
  
  

About us and our teams:

Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.

Deutsche Bank & Diversity

Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.