Central Floor Host
PwC Middle East
Date: 2 hours ago
City: Dubai
Contract type: Full time
Line of Service
Internal Firm Services
Industry/Sector
Not Applicable
Specialism
IFS - Internal Firm Services - Other
Management Level
Associate
Job Description & Summary
To handle reception area activities.
Serves as the first point of contact with the firm and the office for visitors and callers.
Handle all internal and external inquiries and carry out administrative activities of the front office.
Financial
Adhere to the allocated budget for the administrative function of the office
Customer
Greet visitors, arrange relevant passes and make sure all callers and visitors are dealt with promptly, courteously and accurately
Ensure visitors are made comfortable, met on a timely basis by their host, shown to the appropriate room and assisted with parking if relevant.
Internal Process
Floorhost
Managing floor operations eg.
cleaning, FM, meeting rooms, hourly floor checks
Fills up the CAFM form/App for any facilities/maintenance issues
Checks meeting room bookings day before for full day, wrong floor etc - liaise with staff directly or advises Central Floorhost.
Deals with daily issues if EA cannot handle.
Check occupancy against bookings on assigned floor/s
Sits when not on cover at floor host receptions
Maintain visitor logs
Manage Parking Validators Logs
Coordinate with mailroom for outside delivery/courier services with the help of Office administrators
Perform general maintenance of the reception area
Coordinate with Security where relevant
Act in accordance with regulations
Perform Other Administrative Duties As Required (eg.
Issuing PwC access cards)
Answer queries from visitors and callers, and refers them to the appropriate person
Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed
Learning and Growth
Work towards being a high quality internal service provider and ensure that all administrative support requirements are being met
Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed
Education
High school certificate (equivalent) or Bachelor’s degree
Language
Fluency in spoken and written English, proficiency in Arabic is an advantage, French is a plus
Overall Experience
Min 3 years of experience in customer service related role such as front desk or receptionist role
Specific Skills
Experience with a professional services firm is an advantage
Knowledge and Skills
Strong organizational skills
Excellent oral communication and interpersonal skills
Must possess a professional telephone manner
Demonstrated ability to work under pressure
Demonstrated ability to work on own initiative
Demonstrated team player
Must possess a warm, friendly and professional demeanor
Basic PC skills on excel and word
Basic keyboard skills (at least 25 wpm)
Education (if blank, degree and/or field of study not specified)
Degrees/Field Of Study Required
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Available for Work Visa Sponsorship?
Government Clearance Required?
Job Posting End Date
Internal Firm Services
Industry/Sector
Not Applicable
Specialism
IFS - Internal Firm Services - Other
Management Level
Associate
Job Description & Summary
To handle reception area activities.
Serves as the first point of contact with the firm and the office for visitors and callers.
Handle all internal and external inquiries and carry out administrative activities of the front office.
Financial
Adhere to the allocated budget for the administrative function of the office
Customer
Greet visitors, arrange relevant passes and make sure all callers and visitors are dealt with promptly, courteously and accurately
Ensure visitors are made comfortable, met on a timely basis by their host, shown to the appropriate room and assisted with parking if relevant.
Internal Process
Floorhost
Managing floor operations eg.
cleaning, FM, meeting rooms, hourly floor checks
Fills up the CAFM form/App for any facilities/maintenance issues
Checks meeting room bookings day before for full day, wrong floor etc - liaise with staff directly or advises Central Floorhost.
Deals with daily issues if EA cannot handle.
Check occupancy against bookings on assigned floor/s
Sits when not on cover at floor host receptions
Maintain visitor logs
Manage Parking Validators Logs
Coordinate with mailroom for outside delivery/courier services with the help of Office administrators
Perform general maintenance of the reception area
Coordinate with Security where relevant
Act in accordance with regulations
Perform Other Administrative Duties As Required (eg.
Issuing PwC access cards)
Answer queries from visitors and callers, and refers them to the appropriate person
Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed
Learning and Growth
Work towards being a high quality internal service provider and ensure that all administrative support requirements are being met
Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed
Education
High school certificate (equivalent) or Bachelor’s degree
Language
Fluency in spoken and written English, proficiency in Arabic is an advantage, French is a plus
Overall Experience
Min 3 years of experience in customer service related role such as front desk or receptionist role
Specific Skills
Experience with a professional services firm is an advantage
Knowledge and Skills
Strong organizational skills
Excellent oral communication and interpersonal skills
Must possess a professional telephone manner
Demonstrated ability to work under pressure
Demonstrated ability to work on own initiative
Demonstrated team player
Must possess a warm, friendly and professional demeanor
Basic PC skills on excel and word
Basic keyboard skills (at least 25 wpm)
Education (if blank, degree and/or field of study not specified)
Degrees/Field Of Study Required
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Available for Work Visa Sponsorship?
Government Clearance Required?
Job Posting End Date
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Account Manager - Middle East & Eurasia
Caterpillar Inc.,
Dubai
2 hours ago
Career AreaSalesJob DescriptionYour Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here...
Carpenter
Millennium Place Barsha Heights,
Dubai
4 hours ago
As a Carpenter, you will be responsible for executing carpentry tasks and contributing to the maintenance and enhancement of the hotel's physical infrastructure. Your role involves precision in woodworking, repairs, and installations, ensuring a safe and aesthetically pleasing environment for guests and colleagues.Key Job Responsibilities:Execute carpentry projects, including repairs, installations, and renovations, in accordance with safety and quality standards.Work on...
Team Leader, Reservations
Atlantis Resorts,
Dubai
1 day ago
( 18424 )A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away.The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired...
