Certified Technician

iSTYLE UAE


Date: 3 weeks ago
City: Dubai
Contract type: Full time
Date: Oct 6, 2025

Location:

Dubai, AE

Company: I STYLE COMPUTERS (L.L.C)

Req ID: 2387

Branch: iStyle Deira City Center

Job Title

Certified Technician

Job Scope

The Certified Technician is accountable for the diagnosis, repair, and maintenance of Apple products while managing spare parts, supporting new releases, assisting customers, and ensuring accurate documentation.

Main Duties And Responsibilities

  • Maintain a strong floor presence driving sales, promoting customer service excellence and attending to customers’ needs;
  • Provide practical advice and technical support and ensure that customers get quick solutions to technical problems in accordance with Apple's system and guidelines;
  • Efficiently manage assigned repair jobs and preparation of refurbished iPhones and other Apple products, keeping worksheets up-to-date and notifying customers of job progress;
  • Evaluate system configuration and software updates so that hardware resources can be used effectively;
  • Understand and capture all required information from customers and create the respective forms with accurate data;
  • Accept units for walk-in customer service, including retailers, and update the database accordingly;
  • Manage high-volume retailer accounts or multiple small-volume retailer accounts;
  • Manage Apple spare parts and inventory while testing, sorting, and organizing recalled parts and devices;
  • Handle payment transactions and related reports accordingly;
  • Receive incoming calls from customers, DHL and others and respond to inquiries quickly and professionally;
  • Maintain a clean and organized workstation and center;
  • Support the launch of new applications, services and tools;
  • Submit periodic reports to management;
  • Stay up-to-date with all Apple troubleshooting articles, operating procedures, and service news.


Position Requirements

Education

High School Diploma

Experience

At least 2 years of relevant experience

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Personalassistenz - Vollzeit (German Speaking)

Felix Rippl, Dubai
9 hours ago
Du bist ein Organisationstalent mit einem Blick für Details und einer Leidenschaft für klare Prozesse?In dieser Rolle unterstützt du unser HR-Team bei administrativen und organisatorischen Aufgaben, sorgst für reibungslose Abläufe und bist die zentrale Anlaufstelle für Mitarbeiteranfragen. Übernimm Verantwortung, arbeite strukturiert und werde Teil eines Teams, das auf Verlässlichkeit, klare Strukturen und Teamgeist setzt.Dein Aufgabenbereich:Unterstützung des HR-Teams bei administrativen Aufgaben.Koordination...

Assistant Claims Manager

Nextcare, Dubai
11 hours ago
Job OverviewThe Claims Assistant Manager is responsible for overseeing growth and resource planning as Allianz Partners expands into new markets and acquires new businesses, with a strong emphasis on performance, consistent quality service, and outstanding customer satisfaction.What You DoAssist in managing and leading a team of claims adjusters.Act as a liaison between the Claims Manager and the claims team, ensuring...

Chief Officer - HR Business Affairs

Dubai Careers - A Smart Dubai Initiative, Dubai
11 hours ago
Job DescriptionReview recruitment policies to ensure the effectiveness of selection techniques and recruitment programs, with the aim of determining operational efficiency and supporting decision-makingReporting on recruitment company performance and recruitment costs, and recommending changes and improvementsAdherence to operational recruitment standards to measure the efficiency of the recruitment process and focus on the effectiveness of outputsMaintaining the confidentiality and security of...