Chief Digital Officer (Retail Banking) - UAE Bank - #25414

NSI & Bluefintalent

Date: 1 week ago
City: Abu Dhabi
Contract type: Full time
NSI & Bluefintalent Abu Dhabi, United Arab Emirates

Posted 4 minutes ago In-Office Permanent 110,000 - 140,000 J Posted by Jay Ilorde Recruiter


The Head of Digital Banking (CDO for Retail Banking) oversees the Group's digital strategy for Personal banking, focusing on multi-channel delivery (online and mobile banking). You will ensure quality service, address customer feedback and complaints promptly, and boost cross-selling to improve process efficiency and digitization in transactions
  • Develope and implement a comprehensive multi-channel strategy for personal banking, in collaboration with key stakeholders, to enhance digital delivery systems and improve the customer experience. It also includes aligning functional strategies with the Group's vision and mission and providing expertise and guidance to the Group leadership to achieve strategic goals.

  • Effective leadership, setting individual goals, managing performance, and motivating teams.

  • Supervise the compilation and proposal of the functional budget, and continuously track financial performance against the budget.

  • Formulate and spearhead the implementation of policies, systems, processes, procedures, and controls for the digital channel function.

  • Lead the development and use of top-tier platforms for websites, online banking, mobile banking, digital banking, and contact centers, collaborating with IT. Support digital transformation with technical expertise for effective channel management. Promote channel migration through new features, infrastructure, and marketing to boost revenue. Manage inbound and outbound call centers for all personal banking segments, ensuring quality service, and compliance with standards, and SLAs.

  • Stay updated on market intelligence and trends in personal banking's digital channels. Offer insights to enhance customer service, policies, and processes, considering their impact on future customer expectations. Recognize opportunities for innovation in existing and new digital channels (internet, mobile, SMS, wearable, digital TV) to expand the e-channel service and improve overall e-channel offerings.

Ideal Profile:

  • MBA or Master's from a top academic institution
  • At least 15 years of experience in the banking domain
  • Demonstrates expertise within Consumer Banking, and has led digital transformation and innovation initiatives within an Open Banking environment.
  • Willingness to relocate to the UAE.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs


CSM, Abu Dhabi
17 hours ago
At CSM we are driven by a clear purpose; to Pursue Extraordinary. We exist to create a positive impact on our partners, their audiences, our industry and our people, and to look for opportunities that can inspire a better world in everything we do. Our diversity of experience, expertise and opinions is our greatest asset, which is why we celebrate...

Deals Graduate - UAE

PwC, Abu Dhabi
2 days ago
Line of Service Advisory Industry/Sector Not Applicable Specialism Deals Management Level Associate Job Description & Summary Do you want to create the foundations of businesses that could transform entire countries and regions? Join us on our Deals Graduate Programme (Edge) and be a part of a human-led, tech-powered future. You’ll work across a variety of clients to assist them with...

Guest Journey Supervisor

Anantara, Abu Dhabi
3 days ago
Company Description A luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Job Description To anticipate all guest needs...