Ciel Connect Agent

Be part of an iconic hospitality landmark

Ciel Dubai Marina, part of IHG Hotels & Resorts’ prestigious Vignette Collection, is set to redefine luxury as the world’s tallest hotel. The First Group’s flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.

Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.

About The First Group Hospitality

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.

As a Ciel Connect Agent, you will be responsible for handling all incoming and outgoing calls, guest messages, wake-up calls, and internal communications with the utmost professionalism, warmth, and efficiency. Your role is crucial in shaping the guest’s first impression and delivering seamless service through every interaction.

Key Responsibilities

• Answer and direct all incoming calls promptly, courteously, and professionally in accordance with brand standards.
• Handle guest requests, inquiries, and messages with accuracy and a guest-first attitude.
• Coordinate wake-up calls and ensure timely delivery.
• Communicate efficiently with all hotel departments to relay guest needs and operational messages.
• Maintain knowledge of hotel facilities, services, promotions, and emergency procedures.
• Assist in handling emergency calls and following proper protocols under the guidance of the supervisor.
• Log all calls and requests accurately in the system (Opera or other PMS).
• Uphold confidentiality and protect guest privacy at all times.
• Support guest satisfaction by providing accurate information and ensuring requests are followed up promptly.
• Previous experience in a telephone operator or call center role, preferably in hospitality.
• Excellent verbal communication and listening skills.
• Familiarity with hotel systems such as Opera PMS and PBX is an advantage.
• Calm, composed, and guest-focused demeanor, especially during high-pressure situations.
• Fluent in English; additional languages are a plus.
• Professional tone, punctuality, and a polished approach to service.