Claims Manager
PlaceUp
Date: 3 weeks ago
City: Dubai
Contract type: Full time
Location: DIFC
Role Overview
We are seeking an experienced and detail-oriented Claims Manager to lead and oversee the end-to-end claims management process across our insurance and reinsurance portfolios. The ideal candidate will possess a deep understanding of claims handling, reinsurance recoveries, policy interpretation, and regulatory compliance, ensuring fair and efficient claim resolutions.
Responsibilities
- Lead the claims function and ensure timely, fair, and compliant settlement of all claims
- Oversee claims registration, assessment, negotiation, and payment across all lines of business
- Review policy wordings, endorsements, and treaty terms to determine coverage applicability
- Liaise with reinsurers, brokers, adjusters, and legal advisors to manage complex and high-value claims
- Monitor reinsurance recoveries and ensure accurate reporting of ceded claims
- Develop and maintain claims procedures, documentation standards, and internal controls
- Analyze claims trends and loss ratios to support underwriting and risk management teams
- Supervise claims staff, providing technical guidance and performance management
- Ensure regulatory compliance with local insurance authorities and international standards
- Prepare management reports on claim reserves, outstanding losses, and performance metrics
- Drive continuous improvement and digitalization of claims handling processes
Requirements
- Bachelors degree in Insurance, Risk Management, Law, or a related field
- 7 - 10 years of experience in claims management within insurance or reinsurance (property, casualty, or specialty lines)
- In-depth knowledge of policy wordings, reinsurance treaties, facultative placements, and recovery procedures
- Strong analytical, negotiation, and decision-making skills
- Familiarity with claims systems (Guidewire, SICS, or equivalent)
- Excellent communication and stakeholder management abilities
- Strong leadership and team development skills
- Professional qualifications (ACII, CPCU, or equivalent) preferred
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