Claims Manager / Senior Claims Advocate - General Insurance

Your Responsibilities

The Claims Manager will play a dynamic role in our organization by providing technical expertise and claims advocacy services to our clients. In this role, the Claims Manager will be working alongside our partners, producers, account executive, and brokers; to manage claims relationship with major clients and to act as an ambassador for Lockton’s claims offering.

This position requires a deep understanding of the claims process, strong communication and negotiation skills, and the ability to manage complex claims effectively. The Claims Manager will also lead and manage a team of four claims professionals, ensuring high performance and effective collaboration within the team. The role is pivotal in ensuring that clients receive prompt and fair resolution of their claims, while also maintaining strong relationships with insurance companies and other stakeholders.

Responsibilities

• Oversee and manage the entire claims lifecycle, from initial report to final resolution, ensuring timely and accurate processing of claims.
• Lead and manage a team of four claims professionals, fostering a collaborative and high-performing team environment.
• Provide expert guidance and support to clients, answering questions, addressing concerns, and providing regular updates on claim status.
• To provide leadership, manage, review and supervise claims and adherence with claims procedures and guidelines.
• Lead the claims relationship, including regular meetings, delivery of claims reports etc.
• Serve as the primary advocate for major clients throughout the claims process, ensuring their interests and represented and protected.
• Engage in effective negotiation with insurance companies, loss adjusters and other parties to achieve reasonable claim outcomes for clients.
• Maintain strong relationships with clients, insurance companies, loss adjusters, lawyers, experts, and other stakeholders, fostering trust and collaboration.
• Manage the relationship between the claims team and the relevant placing department(s) and report to the business with management information based on statistical and other reports as well as current and anticipated future issues.
• Liaise with the business to report relevant claims issues and provide advice on underwriting issues, wordings and construction thereof.
• Be actively involved in new business opportunities, identifying prospects, preparation of tender reports, tender presentations etc.
• Manage the interaction of claims with other functions within Lockton (e.g. placing, actuarial, finance), to enhance claims service provided by the division’s claims team.
  
  

Qualifications

• Education: Bachelor’s degree in insurance, business administration, law, engineering, or a related field.
• Experience: Minimum of seven to ten years’ experience in insurance industry, with focus claims management and advocacy services with in-depth understanding of insurance law and practice.
• Certifications: professional qualifications (e.g. Dip CII, ACII, FCII, CPCU, AIC) and/or evidence of significant continuing professional development throughout career.
• Customer-focused with a commitment to providing exceptional service.
• Strong understanding of insurance policies, coverage, and the claims process.
• Claims handling and negotiation skills.
• Proven leadership and team management skills.
• Work under minimum supervision within assigned authority.
• Ability to work independently and as part of a team.
• Analytical, organised and with a strong attention to detail.
• Strong and accurate communication skills; both oral and written.
• Strong presentation skills.
• Ability to articulate and promote Lockton’s core values and mission and to act as an ambassador for the firm and its claims offering.