Client Advisor - Devialet, Luxury Tech - Yas Mall

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work.

To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

About Devialet

Chalhoub Group have signed a new partnership with luxury tech brand Devialet. Headquartered in Paris, Devialet is on a mission to elevate sound to its rightful place in people's life, innovating across acoustics and purposeful design. Our expansion began with ADH, a revolutionary patented invention that would forever change high-end amplifiers. This hybrid technology seamlessly blends digital and analog to produce sound quality unlike anything previously experienced. At Devialet, each day is more electric than the last. That’s what it means to be part of an incredible adventure with highly skilled, highly engaged, creative talents. Our engineers, designers, sales, marketing, manufacturing and operations teams are obsessively dedicated to inventing tomorrow so we can carry on delivering incomparable emotion to as many people as possible. Our flagship stores in London, Singapore, Berlin, New York City, Hong Kong and, of course, Paris, ensures the global presence of our revolutionary technology.

What You'll Be Doing

Devialet offers an opportunity to work with Chalhoub Group – the GCC’s leading retailer in luxury and the most exciting Audio retailer brand worldwide, where new opportunities arise, and exciting experiences are often had. We are looking for a tech savvy candidate who delivers exceptional customer experience and can take our clients to Devialet’s Universe to experience the true meaning of sound.

Key Responsibilities

• Provide an exceptional sales and advisory service to our customers, using your personal experience and know-how to develop sales and achieve Devialet's ambitions.
• Share your high level of expertise on our products with our customers after in-house training
• Build productive, trusting and long-term relationships with clients and fellow team members
• Meet and exceed management set sales targets
• Be knowledgeable and aware of market trends and competitors
• Responsible for opening and/or closing the store
• Ensure qualitative monitoring and updating of customer information, accordingly to the company tools (CRM), in order to retain actual customers and detect new high potential ones
• Management of stocks, deliveries and shipments to clients (UK and global). Keep tracks of all goods movement or sales and implement inventory on weekly basis.
• Ability to ensure excellent quality of daily reporting to Head Office
• Educate or assist customers on set up and carry out occasional installations
  
  

What You'll Need To Succeed

We are looking for candidates who come from a luxury retail background looking to be considered for a full-time Client Advisor role. You will combine an enthusiastic and authentic approach for our products and our brand but most importantly you will show genuine passion and knowledge of the audio industry. You will provide an impressive experience to every customer whilst building a loyal clientele.

• Experience in a luxury customer-facing sales environment
• Excellent understanding of sales principles and customer service practices
• Excellent communication skills and strong interpersonal skills + Excellent Storytelling
• Proactivity and ability to foresee and adapt to challenges and problem-solving skills
• Tech Savvy
  
  

What We Can Offer You

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits, click here.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.