Client Advisor - Miu Miu

Prada Group


Date: 3 weeks ago
City: Dubai
Contract type: Full time
Job description:

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church’s and Car Shoe brands, and has employees of over 100 nationalities.

JOB PURPOSE

To be the “ambassador” who convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of the Brands. As such, to be responsible to maximize the individual and team sales, providing an extraordinary and memorable luxury customer experience placing the Client above all, discovering their needs and expectations, fostering meaningful relationships and developing their Brand loyalty.

RESPONSIBILITIES

  • Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the “client journey ceremony”.
  • Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities.
  • Embrace and promote the Omni Channel mindset.
  • Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.
  • Welcome and serve the customer providing an excellent in-store experience at all times.
  • Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
  • Ensure to be up-to-date knowing fashion trends and competitors.
  • Prove Brand and product knowledge.
  • Deal effectively with customer complaints by liaising with the line manager when necessary.
  • Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
  • Contribute to ensure a high level of security and is attentive to prevent product thefts.

KNOWLEDGE AND SKILLS

Passion for selling and stores

Curiosity and interest in luxury/fashion, art and design

Experience of building a long-lasting relationship with clients

Being able to work in team as well as alone

Excellent communication and interpersonal skills

Ambition, resilience, self motivation, result driven and problem solving

Passion and knowledge of the managed product category

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

F&B Server @ Hotel Indigo Dubai Downtown

IHG Hotels & Resorts, Dubai
12 hours ago
Are you passionate about curating memorable dining experiences, whether in a buzzing restaurant or through a perfectly timed tray in a guest’s room? If you thrive in a creative, energetic environment and believe service should always come with a personal touch, then we’re looking for you.About UsA little curiosity can take you anywhere. So, at Hotel Indigo , we do...

Software Engineer NVIDIA systems & Edge OS

CASABOT, Dubai
16 hours ago
We’re seeking a Software Engineer specialized in NVIDIA technology to lead the development and optimization of CASABOT’s next-generation Edge OS, running on NVIDIA Jetson and other embedded GPU platforms.You’ll work at the intersection of AI, embedded systems, and operating system design, ensuring BOTty delivers ultra-low latency, privacy-first intelligence without relying on the cloud.This is a hands-on systems engineering role at the crossroads of AI...

Commis III - In Room Dining

Sofitel, Dubai
16 hours ago
Company DescriptionDiscover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.With touches of...