Client Advisor - Miu Miu

Prada Group


Date: 4 hours ago
City: Dubai
Contract type: Full time
Job description:

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church’s and Car Shoe brands, and has employees of over 100 nationalities.

JOB PURPOSE

To be the “ambassador” who convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of the Brands. As such, to be responsible to maximize the individual and team sales, providing an extraordinary and memorable luxury customer experience placing the Client above all, discovering their needs and expectations, fostering meaningful relationships and developing their Brand loyalty.

RESPONSIBILITIES

  • Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the “client journey ceremony”.
  • Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities.
  • Embrace and promote the Omni Channel mindset.
  • Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.
  • Welcome and serve the customer providing an excellent in-store experience at all times.
  • Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
  • Ensure to be up-to-date knowing fashion trends and competitors.
  • Prove Brand and product knowledge.
  • Deal effectively with customer complaints by liaising with the line manager when necessary.
  • Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
  • Contribute to ensure a high level of security and is attentive to prevent product thefts.

KNOWLEDGE AND SKILLS

Passion for selling and stores

Curiosity and interest in luxury/fashion, art and design

Experience of building a long-lasting relationship with clients

Being able to work in team as well as alone

Excellent communication and interpersonal skills

Ambition, resilience, self motivation, result driven and problem solving

Passion and knowledge of the managed product category

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Application Development Manager

Zurich Insurance, Dubai
58 minutes ago
Job SummaryZurich Middle East is part of Zurich Insurance Group, one of the world’s largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.Reporting to the Head of Strategy & IT, the Application Development Manager will be responsible to manager and control system development projects. They will...

Sales Officer

Agile Consultants, Dubai
1 hour ago
Job Title: Sales OfficerLocation: Dubai Salary: AED 12,000 - 15,000Job Code: 072/001/051Industry: Electronics & Consumer GoodsJob Brief:We are seeking a dynamic and results-driven Sales Officer to join a leading electronics and consumer goods company in Dubai. The role involves driving B2B sales of electronic gadgets, accessories, and consumer goods. The ideal candidate will have strong distributor contacts, proven sales expertise, and the ability to build...

Social & Content Manager

Nothing, Dubai
2 hours ago
Who we areNothing exists to make tech feel exciting again.We’re building a different kind of company, one that puts design, emotion, and human creativity at the heart of everything we do. From the way our products look to how they sound, feel, and function, we care about the details that make technology not just useful, but inspiring.This is a place...