Client Advisor-Temp (MAT Cover)

IWC Schaffhausen


Date: 1 week ago
City: Abu Dhabi
Contract type: Full time
Job Description

Title: IWC Client Advisor

Mission

The IWC Client Advisor is responsible for delivering stellar client experience and for achieving his/her personal sales targets as well as those of the boutique. He/she needs to act as an ambassador of IWC at all times with client satisfaction being his/her utmost goal.

Responsibilities

  • Hosting clients and other stakeholders with the ability to provide personalized customer experience
  • Acknowledge selling of watches, accessories and services as main task and exceeds turnover targets set by the Boutique Manager
  • Identify and/or create sales opportunities inside and outside boutique environment
  • Find ever new and creative means to exceed client’s expectations
  • Establish strong personal relationships with clients from different backgrounds and understands and supports the concept of Customer Relationship Management (CRM) and engages in increasing and maintaining the client database by applying IWC’s respective guidelines
  • Engage in CRM-activities such as prospect follow-up on a daily basis
  • Handle customer service requests and respective processes
  • Know IWC’s history, products and partnerships as well as the watch industry
  • Deliver outstanding client service and treatment to make a clear difference vs. competition
  • Act as an ambassador in and out of the boutique and activate network to recruit prospects and clients
  • Organize and execute all operational tasks in detail and with care
  • Maintain the boutique according to global IWC visual merchandising standards

Profile

  • 1-2 years of experience in sales or hospitality
  • High emotional intelligence and general education
  • Perfect understanding of client satisfaction and luxury experience and strong sense for etiquette and human behavior
  • Result-oriented and driven
  • Strong selling skills
  • Able to adapt approach individually to respective client
  • Open and outgoing personality
  • Has perfect manners and can maintain a conversation elegantly
  • Creative, curious and versatile
  • Team player with good interpersonal competences and empathetic
  • Excellent communicator with ability to develop strong networks
  • Fluent in local language and English and ideally one more relevant tourist language
  • Applicants with background in Sales or Hospitality preferred

Recruitment Process

  • Validation levels: Boutique Manager and Retail Manager

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Helper Luminaire cleaning

ENGIE Solutions Middle East, Abu Dhabi
9 hours ago
FORM: JOB DESCRIPTION EC-HR-F06Rev. No: 1.0 Date: 01-08-19This electronic version of this documents is current or when printed and stamped as a controlled document. All other copies are uncontrolledJob Title: Helper, Luminaire cleaning. Department: OperationsReporting To:Site: ES - 3201JOB PURPOSE:Assigned the task to carry out with full accuracy and provide the better service in time frame under FacilityManagement.KEY RESPONSIBILITIES: Work...

Test Architect Engineer

Loft Orbital, Abu Dhabi
9 hours ago
About the Role:We are seeking a skilled and detail-oriented Test Architect Engineer to lead the development and execution of robust test plans to ensure the quality, reliability, and integration of complex engineering systems. This role bridges hardware, software, and systems disciplines to build test plans that validate production processes and workmanship across Orbitworks production facility.Responsibilities:Design and implement comprehensive test plans...

CBD Executive HC Cluster 2 UAE

Unilever, Abu Dhabi
15 hours ago
About UnileverWith 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief...