Client Programme Lead

Think bigger scale. Think higher profile. Think ground-breaking. Join WSP, and you’ll be at the heart of an international collective of innovative thinkers, all dedicated to growing and sharing their expertise, working on projects that transform society for all of us.

WSP is seeking an experienced Client Programme Lead to lead our key account management programme across the Middle East. The successful candidate will work closely with senior leadership and key account leads to build and maintain trusting and lasting partnerships with our clients while driving exceptional customer experiences, designing tailored client journeys, and contributing to strategic growth initiatives.

• Setting a new regional standard for key client account management, ensuring closer alignment with WSP’s global client programme.
• Designing and curating exceptional client experiences to deepen engagement and satisfaction.
• Developing strategic growth plans in collaboration with clients to align their business needs with WSP’s capabilities.
• Building and strengthening client relationships to achieve long-term partnerships.
• Team leadership of key account leads, fostering a culture of growth, collaboration and innovation.
• Ensuring our account plans are regularly updated, and all client records are accurately reflected in our Client Relationship Management (CRM) tool.
• Collaborating with Work Winning teams to contribute to key large-scale and complex strategic pursuits win strategies.
• Reporting on Client Programme progress to senior management

• Bachelor's degree in Business, Engineering, or a related field.
• Proven experience in business development, ideally managing/leading key client accounts.
• Demonstrated ability to design and implement client journeys that drive exceptional customer satisfaction and loyalty.
• Strong understanding of customer experiences principles and the ability to embed them into account management strategies.
• Excellent project management skills with the ability to manage multiple client accounts simultaneously.
• Exceptional communication and interpersonal skills, with the ability to influence and negotiate effectively.
• Detailed knowledge of, and experience in, the market and industry trends in the Middle East region.
• A passion for client success and driving innovative solutions to address their needs.

WSP is one of the world’s leading engineering and professional services consulting firms. Dedicated to our local communities, and propelled by international expertise, we are technical experts and strategic advisors, working together to solve some of the most complex challenges.

Here at WSP, we greatly value your work-life balance, and your requirements for flexibility. Work is only one part of our lives, and making time for other things is important, be that our families, our friends, or ourselves.

As well as rewarding you with competitive pay, WSP offers first class medical cover, generous annual leave, and paid professional subscriptions.

Be you, be happy – we strive to maintain a friendly and inclusive culture which respects and maximises the contribution every individual can bring to WSP. We recognize the value of working with diverse teams of varying backgrounds and experiences, and we positively encourage applications from suitably qualified and eligible candidates of all backgrounds.

Our team is made up of technical experts and strategic advisors including engineers, technicians, scientists, architects, planners, surveyors, environmental specialists, designers, and program and construction management professionals.

Together we utilise our local understanding, international reach, and global scale to prepare our cities and environments for the future, connect communities, and help societies thrive in built and natural ecosystems.

We design lasting solutions in the Property & Buildings, Transportation & Infrastructure, Environment, Industry, Resources (including Mining and
Oil & Gas) and Power & Energy sectors as well as project delivery and
strategic consulting services.