Client Relations Officer
Greenfix Property Care
Date: 20 hours ago
City: Dubai
Contract type: Full time
The Client Relations Officer oversees the entirety of the administrative process required to issue or amend trade licenses while answering all related inquiries by professional partners and clients. The role requires monitoring the CRM system and checking information accuracy to ensure processes run smoothly and applications are processed in a timely manner.
Responsibilities
As an employee of IFZA, you can expect:
Responsibilities
- Providing clients and professional partners with license-related information in line with organizational time frames and guidelines
- Issuing quotes and providing license related documentation to clients and professional partners
- Monitoring and updating the CRM system regularly when managing a portfolio of work
- Accurately analyzing the content of all documentation such as passports, application forms and resolutions
- Responding to all partners' and clients' emails and queries on a range of scenarios faced by licensees
- Delivering exceptional levels of customer service, ensuring IFZA's reputation and integrity is maintained
- Fostering long lasting business relationships with clients and professional partners
- Handling complaints and finding optimal solutions to ensure clients' happiness and retention
- Operating closely with sales, finance, and renewals departments
- Performing other job related duties as assigned by Management
- Full English proficiency is required
- Additional spoken languages are a plus
- Intermediate computer literacy is required e.g., MS Office
- Excellent customer service skills with the ability to communicate effectively on phone calls, via email, and during sporadic face to face interactions
- Strong attention to details
- Customer Service and Client Relationship Management experience is advantageous
As an employee of IFZA, you can expect:
- 24 working days as annual leave
- Annual flight home
- Life insurance plan
- Medical insurance plan (with the option to upgrade at your own cost)
- Bonus scheme (in relevant departments)
- Access to exclusive Fazaa discounts (applicable in participating retail stores, food & beverage outlets, fitness clubs, cinemas, theme parks, clinics, and more)
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Senior Hook-Up Engineer
TALENTMATE,
Dubai
12 hours ago
Job DescriptionWhat will you be doing?The Senior Hook-up engineer is working in Operations department.They are in charge to support and coordinate the electrical and instrumentation hook-up activities, onshore and offshore.They oversee managing vendors and subcontractors, as well as maintain good relationship with Client.They oversee developing technical requisition for material and equipment required for hook-up activities, as well as for technical...
Project Engineer
Agile Consultants,
Dubai
14 hours ago
Job Title: Project Coordinator / Project EngineerLocation: DubaiSalary: AED 7,000 – 8,000Job Code: 047/001/144Industry: Construction / ManufacturingJob Brief:The Project Coordinator / Project Engineer will oversee and coordinate the construction and setup of a manufacturing facility within JAFZA. This role involves site supervision, coordination with contractors, procurement of materials and systems (HVAC, fire systems, etc.), and ensuring the project progresses according to design, budget, and...
Engineer-MEP Design Audit
DAMAC Properties,
Dubai
14 hours ago
Job DescriptionResponsibilities:Audits mechanical, electrical, and plumbing design specifications across all project stages (Concept, Schematic, Detailed, and IFC).Validates compliance with relevant technical codes, authority regulations, and project performance requirements.Reviews coordination among disciplines (Architecture, Structure, Landscape, Interiors) to ensure design integrity and functionality.Evaluates design efficiency, energy optimization, and system sizing to ensure cost-effective and sustainable solutions.Issues formal technical audit reports highlighting observations,...
