Client Service Analyst

Job Description

This role is an opportunity to partner with a Client Service Associate or Client Service Senior Associate to understand client issues, be responsible for providing timely follow-up to clients, and be accountable for client satisfaction through the ownership of the problem.

As a Client Service Analyst within our Trade & Working Capital team, you will be resolving issues by identifying underlying or hidden problems and patterns while building knowledge of Trade & Working Capital products and services. You will serve as a liaison between the CSAM team, Operations, Product, Implementations to provide the best performance of the team, your department, and the firm. You will work independently with supervision and escalate complex issues as necessary to resolve customer requests in a timely manner, striving to exceed client expectations.

Job Responsibilities

• Identifies and controls risk to prevent fraudulent behavior and potential fraud exposure
• Prioritizes daily workload to maximize productivity utilizing time management and organizational skills
• Follows all established policies, procedures and practices
• Acts confident and professional presence to our clients, other bank departments and the community
• Handles scanning, pre-registration, registration and dispatching of incoming shipping documents
• Prepares reconciliation reports for aging documents on weekly basis to support CSAMs in Dubai
• Maintains of inventory of incoming and outgoing documents
• Ensures Trade Processing System user queues and Navigator cases are managed in timely manner
• Shares DHL tracking details on daily/weekly/ monthly basis to middle east beneficiaries via Navigator cases
• Responds to client queries regarding payment and acceptance status of documents
• Partners with ops to follow-up with the banks that have not responded to SWIFT messages
  
  

Required Qualifications, Capabilities, And Skills

• Excellent communication skills both written and verbal
• Relentless and versatile learner with an aptitude for assimilating new industry, company, product or technical knowledge
• Highly organized with ability to manage competing priorities
• Demonstrated, consistent professional presence with the ability to adapt to evolving needs and situations
• Comfortable working within tight deadlines
• Proficient PC skills including Word, Excel and PowerPoint
• Capable of delivering exceptional performance under pressure
• Strong focus on client satisfaction and the building of excellent relationships
• Excellent planning and organization skills
• Ability to operate in a collaborative environment and must possess strong interpersonal skills necessary to work effectively with colleagues at various levels of the organization
• Ability to effectively use and manage multiple system
  
  

Preferred Qualifications, Capabilities, And Skills

• Experience primarily in banking or the financial service industry
  
  

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.