Client Services Associate

Opening

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.

Responsibilities

• Client Support: Provide high-quality customer service and support to clients via phone, email, and live chat, addressing their queries related to account issues, trading, and platform functionality.
• Issue Resolution: Resolve client inquiries and issues promptly and effectively, ensuring clients have a seamless experience with the Capital.com platform.
• Platform Guidance: Assist clients in navigating and utilizing the platform, helping them with trading setup, deposits, withdrawals, and account management.
• Technical Support: Troubleshoot basic technical issues related to the platform, trading systems, and account functionalities, and escalate more complex issues to the relevant teams.
• Regulatory and Compliance Assistance: Assist clients with documentation requests (e.g., KYC verification), ensuring compliance with regulatory requirements.
• Client Education: Educate clients on platform features, trading tools, market conditions, and risk management to enhance their trading experience.
• Feedback Collection: Gather client feedback and report common concerns or issues to the management team for potential system improvements or service enhancements.
• Follow-ups: Ensure timely follow-up on open tickets or unresolved issues, ensuring a high level of client satisfaction.
• Documentation: Maintain accurate records of client interactions, issues, and resolutions in the CRM system for future reference and audits.
  
  

Requirements

• Education: Bachelor’s degree in Business, Finance, Economics, or a related field (preferred).

• Experience: Previous experience in customer support, client services, or a similar role, preferably in a financial services or trading environment.
• Technical Skills: Proficient in MS Office Suite (Word, Excel, etc.), and experience with CRM software or ticketing systems. Familiarity with trading platforms and financial products (stocks, CFDs, etc.) is a plus.
• Soft Skills: Excellent communication skills (written and verbal) with the ability to explain complex information in simple terms. Strong problem-solving abilities and a client-centric approach to service. Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Language Skills:
• Business level proficiency in English or above (equivalent to B2 or above in CEFR)
• Arabic speaker preferred
• Regulatory Knowledge: Basic understanding of financial regulations and compliance standards, such as KYC, AML, and GDPR.
• Availability: Willingness to work flexible hours, including weekends and holidays, depending on client needs.
  
  

What You Will Get In Return

• Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
• Work-Life Harmony: Join a company that genuinely cares about you—because your life outside of work matters just as much as your time on the clock.
• Annual Performance Bonus: Your hard work doesn’t go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance.
• Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
• Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
• Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
• Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
• Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.
  
  

Closing

Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.