Client Services Representative - Arabic Speaker
Planet
Date: 3 weeks ago
City: Dubai
Contract type: Full time
Key Results Area
Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.
- Strive for first contact resolution when dealing with all shoppers, merchants on a day-to-day basis in location
- Provide related reporting on an on-going and ad hoc basis, if required. Take ownership of merchant issues queries and bring them to a resolution.
- To be the first line of contact for all registered retailers within the Gold Souq.
- Ensuring the retailers have all the material to offer their service, including branding.
- Conduct regular training in store for the sales teams
- Act as coordinator for Marketing rollouts, joint Campaign rollouts, update communications
- Act as point of contact for Gold Association – when needed.
- 1st line support to Merchants experiencing any issues
- Assist in the onboarding of new merchants
- Be fully familiar and understand authority level and ultimate accountability of this role.
- Liaise regularly with Merchant Service Account Manager, Marketing Customer Service Manager, and other relevant local stakeholders to ensure full compliance as the levels are dynamic as the business grows.
- To meet business needs, this role might also include other administrative tasks.
- Cooperate with other departments of the company to ensure the processes are aligned
- Participate in the Company’s Performance Management System and ensure full compliance with all policies and procedures, reporting systems and Company Values at all times.
- Microsoft Office ( Excel,Word,Powerpoint)
- Excellent Arabic and English language skills
- Work well within a team as well as on their own initiative
- Strong numeric skills
- Strong organizational skills
- Good communication and interpersonal skills
- Quality focused with attention to detail
- Ability to priorities work in order to meet deadlines
- Bachelors Degree Graduate with up to1-year experience in customer service.
- Dynamic individual
- Must be Flexible to work in shifts
- Driving License preferred
- Comfortable working and enjoy luxury retail and international shopping trends.
Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.
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