Client Services Representative/FOH - #33658

The Role: The primary function of this role is to maintain a consistent presence at Front of House, act as the first point of contact for clients, providing guidance for all aspects of Christie’s services; as well as providing administrative support and assistance to Christie’s Dubai staff for daily business support Specific duties & responsibilities will include but are not limited to:

• Be first point of contact for clients queries at Christie’s - via telephone, email and in person at the office
• Manage the client services Dubai inbox – keeping it up to date and replying to all email enquiries within 24 hours (other than weekends)
• Management of daily correspondence to suppliers, composing and editing correspondence, reports, memoranda and other material
• Ensuring client facing areas are maintained to the highest standard in cleanliness and presentation, catalogues are neatly arranged and available for client perusal, arrange tea and coffee for clients when required
• Handle estimate requests and process internally to relevant departments, following up by contacting clients promptly when answers are received
• Assist clients with pre-sale and post-sale queries, such as bidding, setting up online accounts, collections, payments and routing shipping requests to the correct member of staff
• Provide support to Christies internal team, assisting with tasks such as (but not limited to), client catalogue and gift deliveries, arranging cars for client visits and visiting staff
• Support office management activities:
  • Ensure office stationary and F&B (coffee, water, chocolates) are in place and replenished/ordered as needed
  • Invoicing support for the Senior Operations Coordinator
  • Receive and send out catalogues via courier (DHL account management)
• Work closely, efficiently and effectively with global specialist departments including international and regional offices, external organizations, individuals, and institutions, where appropriate
• Support events and other marketing initiatives arranged by the Dubai office, such as (but not limited to) obtaining permits, gallery arrangement, support with presentation(projector, etc), ambient music, deliveries, collections, check-in invitees, etc
• Work closely with our social media team to provide local content as needed
• Coordinate and maintain the annual calendar in conjunction with the General Manager and Managing Director
• Manage FOH and window digital screen; updating files and ensuring display is working correctly
• Administrative tasks related to business getting and selling activities of the Specialists and management support, presentations, research, etc
• Perform other duties as assigned by Managing Director, Middle East and General Manager

The Candidate

• Exceptional in person client service and communication skills
• A good problem solver with the ability to seek continuous improvement
• Ability to multitask effectively, prioritis own workload and meet deadlines
• Logical thinker, excellent attention to detail and organization skills
• Ability to work well independently and as part of a collaborative team
• Excellent time management and ability to remain calm under pressure
• Ability to learn Christie’s internal systems and strong Office 365 knowledge
• Languages: fluency in written and verbal English essential with further languages advantageous
• An understanding of the art and luxury markets

Close date: 3rd December