Client Success Officer

Job ID: CS-DXB-2239

Department: Business Development

Job Type: Permanent

Location: Dubai

Job Details

We are seeking a highly motivated and detail-oriented UAE National to join our team as a Client Success Officer, based in Dubai, United Arab Emirates. The successful candidate will be responsible for managing and maintaining relationships with our regional clients, ensuring their satisfaction with our services, and addressing any issues that may arise.

Key Responsibilities

Establish and maintain strong relationships with clients through regular communication and updates.

Collaborate with the development team to ensure project timelines and deliverables are met.

Communicate effectively with clients to understand their requirements and provide regular progress updates.

Manage client expectations by addressing any concerns or issues during the project lifecycle.

Prepare project proposals and manage project budgets.

Provide timely and accurate reports on project status and client feedback.

Identify and pursue new business opportunities with existing clients.

Act as the primary point of contact for clients and respond to their inquiries in a timely and professional manner.

Requirements (Qualifications/Experience/Competencies)

UAE National (Emirati).

Bachelor’s degree in Business Administration, Data Analytics, IT, Marketing, or a related field.

Proven experience in client servicing or account management, preferably in a web development or related industry.

Strong communication, interpersonal, and negotiation skills.

Excellent organizational and project management skills.

Data analytics skills and market research experience would be an added advantage.

Ability to work effectively in a team environment and under pressure.

Familiarity with project management tools and methodologies.

Prior experience working with government entities in the UAE is preferred.