Club Lounge F&B Service Attendant

Mandarin Oriental


Date: 8 hours ago
City: Abu Dhabi
Contract type: Full time
Main Responsibilities

  • Maximize Guest Loyalty and Guest Satisfaction in daily operation
  • Ensure Legendary Quality Experience (LQE) standards are fully implemented, maintained, and executed to meet and exceed guests’ expectations
  • Provide recommendations for wine and dining
  • Ensure the beverage and self-service stations are properly set with sufficient stocks
  • Maintain neatness and cleanliness of the Mandarin Club Lounge
  • Set up the Breakfast buffet and prepare the lounge for breakfast service.
  • Seat the guest and provide excellent service for breakfast and drink service.
  • Set up the buffets on time and replenish them if necessary.
  • Clear and reset the tables.
  • Prepare and serve drinks and cocktails.
  • Keep the pantry and lounge in perfect condition.
  • Clean the operating equipment if there is no steward in the afternoon/evening.
  • Serve welcome drink when there is a check-in.
  • Collect the afternoon and evening buffet set-ups from the kitchen and return the leftovers.
  • Counts the operating equipment.
  • Collect the orders from the storeroom.
  • Prepare the operating equipment daily for the service.
  • Bring down the dirty linen to the linen room.
  • Order and collect clean linen.

Skills & Qualifications

  • Previous experience in the same role in a luxury hotel is preferred, resort experience will be an advantage
  • Fluent in English, additional language will be a benefit
  • Initiative with good customer service skills
  • Related working F&B experience in hotel/restaurant is a must
  • Enjoy interacting with guests and meeting new people
  • Good communication and interpersonal skills, team player
  • Dynamic and energetic

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