Club Lounge Manager
Mandarin Oriental Hotel Group
Date: 2 weeks ago
City: Abu Dhabi
Contract type: Full time
Main Responsibilities
- Monitors monthly food and beverage costs and profit and loss expenses of the EP Club.
- Meets VIPs, performs guest relation duties, and obtains comments and feedback.
- Ensures the ambiance, cleanliness, and exclusivity at the EP Club area is maintained at all times.
- Performs all aspects of colleague and training functions, including hiring, performance appraisals, counselling, coaching, training, disciplinary actions.
- Responds and adapts to changes and best practices as dictated by the industry, MOHG, and the hotel.
- Works very closely with other sub-sections of the Front Office to provide the Mandarin Oriental personalized service to the guests.
- Performs any other reasonable duties as required by the Senior Management.
- Minimum two years’ experience in the same role within a luxury hospitality environment, resort experience is preferred
- Excellent communication and leadership skills
- Ability to work in high paced environment
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