Cluster Director of Human Resources - Human Resources - InterContinental Hotels Group Dubai Festival City

Do you see yourself as a Cluster Director of Human Resources for InterContinental Hotels Group at Dubai Festival City?

What’s your passion? Whether you're into triathlons, exploring new restaurants, or dancing the tango, at IHG, we're interested in you. We love people who apply the same amount of passion and precision to their jobs as they do to their hobbies.

Imagine working for a company that gives you Room to Be Yourself. Our commitment to our people is to deliver Room to Belong, to learn and grow, to perform, to be recognized and rewarded, to be involved, and to take the initiative and lead.

The InterContinental Hotels Group at Dubai Festival City consists of four hotels. These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites. In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

A little taste of your day-to-day

• As Cluster Director of Human Resources, you will lead HR initiatives including hiring, benefits, and employee relations to ensure compliance for team members across the cluster. Your role will focus on fostering a positive team culture and ensuring colleagues deliver an exceptional guest experience that embodies the IHG brand. Additionally, you will serve as a strategic business partner to the General Manager and leadership team, addressing all people-related matters.
• Design and implement initiatives that foster a positive and inclusive working environment for all colleagues.
• Support and manage the Colleague HeartBeat survey process, using the results to drive meaningful action.
• Educate and mentor managers on core HR practices to boost productivity, elevate leadership capabilities, and enhance team performance.
• Oversee the accurate and up-to-date maintenance of personnel files and records for all employees.
• Ensure recruitment practices align with UAE Labour Law, IHG standards, and the Code of Conduct.
• Drive nationalisation efforts by mentoring and integrating local talent, supporting their development, and ensuring alignment with nationalisation goals.
• Establish and maintain a succession plan to support long-term organisational growth, future readiness, and leadership continuity.
• Build and maintain strong relationships with talent partners and IHG-affiliated stakeholders to support strategic workforce needs.
• Oversee the implementation and effective use of the Work Optimisation Tool (WOT) Planner to ensure accurate forecasting and scheduling for optimal workforce planning and efficient service delivery across the cluster.
• Collaborate closely with cluster and regional leadership to shape and deliver the cluster’s people strategy, ensuring alignment with both operational needs and long-term brand vision.
• Use workforce data, metrics, and analytics to inform decision-making and guide proactive talent and engagement strategies.
• Lead the development of employee engagement, recognition, and wellbeing programmes to enhance culture and colleague experience.
• Play an active role in hotel openings, transitions, or reorganisations, ensuring a smooth people experience and alignment with IHG standards.
• Support crisis management and business continuity plans with HR-related contingencies and communication strategies.
• As Cluster Director of Human Resources, empower colleagues to act with integrity by fostering a Speak Up culture—creating an environment where they feel supported to ask questions, raise concerns, and adhere to the Code of Conduct. Ensure all required training is completed and any suspected misconduct is promptly addressed.
  
  

What we need from you

• Bachelor’s degree, higher education qualification, or equivalent in Human Resources, Business Administration, or a related field.
• Proven experience leading HR across multi-unit properties with 1,000+ employees, demonstrating strong capability in managing complexity and scale.
• Collaborative mindset with the ability to work cross-functionally and influence outcomes within a matrixed environment.
• Strong business acumen and financial awareness.
• Demonstrated ability to balance hands-on operational HR support with strategic business partnership.
• In-depth knowledge of UAE Labour Law and all relevant legal requirements, including employee relations, disciplinary procedures, compliance, and regulatory reporting.
• A successful track record in driving nationalisation efforts, including the integration, development, and retention of local talent.
• Confident communicator with excellent presentation and project management skills—capable of leading HR projects and change initiatives across multiple properties.
• Middle East experience is highly desirable, within culturally diverse and fast-paced hospitality environments.
• High level of integrity, discretion, and the ability to manage sensitive information with full confidentiality.
• Passion for luxury service, culture-building, and the development of high-performing teams that bring the brand to life.
  
  

What you can expect from us

We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us, and you’ll become part of our ever-growing global family.

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.