Cluster Revenue Manager at InterContinental Residences Dubai Business Bay

Do you have a passion for creating unforgettable experiences for others? If so, we invite you to embark on a career journey like no other at InterContinental Hotels Group (IHG)

InterContinental Residences Dubai Business Bay is nestled in the heart of Dubai's bustling business district, providing a sanctuary of tranquility amidst the city's vibrant landmarks. Located just a short distance from the outstanding Dubai Mall and the awe-inspiring Burj Khalifa, hotels strive to provide the epitome of luxury and lifestyle filled with elegance and sophistication.

With the combination of 176 meticulously designed rooms, each offering unparalleled comfort and style, guests will be immersed in a world of grandeur. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join the team as Cluster Revenue Manager and let us help you create a career journey like no other.

As a professional in your role, your responsibilities and essential job functions will include but are not limited to:

• Develop and execute revenue strategies to maximize RevPAR, ADR, occupancy, and profitability across the cluster.
• Oversee both Revenue Management and Reservations, ensuring alignment in strategy, execution, and service delivery.
• Lead the reservations team to provide efficient, accurate, and guest-focused booking services consistent with five-star standards.
• Optimize pricing, distribution channels, and inventory management across direct and third-party booking platforms.
• Monitor market conditions, competitor activity, and demand patterns to identify growth opportunities and risks.
• Prepare forecasts, budgets, and detailed performance reports for the Cluster DOSM and senior leadership.
• Chair regular cluster revenue meetings and collaborate with Sales, Marketing, and Operations teams.
• Ensure compliance with brand standards, data integrity, and system accuracy across RMS, PMS, CRS, and channel managers.
• Train, mentor, and develop revenue and reservations team members, fostering a high-performance culture across both properties.
• Build and implement pre-opening revenue and reservations processes, systems, and structures for the new upcoming property.
  
  

Ideally, you should possess some or all the following qualifications and experience:

• Bachelor’s degree in hospitality management, Business Administration, or related field.
• Minimum 5–10 years of progressive experience in Revenue Management, with at least 2 years in a cluster or multi-property leadership role within luxury/five-star hotels.
• Proven experience managing both Revenue and Reservations departments.
• Strong background in pre-opening projects (establishing commercial and reservations systems and standards is highly desirable).
• Expertise in Revenue Management Systems (RMS), PMS, CRS, GDS, and channel distribution platforms.
• Exceptional analytical, forecasting, and strategic planning abilities.
• Strong leadership and communication skills with the ability to influence at all levels.
• Proficiency in Microsoft Excel and data analysis tools.
• Fluent in English; additional languages are an advantage.
• Results-driven, commercially savvy, and highly organized with the ability to balance operational execution with strategic planning.
  
  

In return we'll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we'll give you Room to be yourself.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming diverse backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We are committed to supporting wellbeing in your health, lifestyle, and workplace.

We are an equal opportunities employer.

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.