Coco Curls -: Head of Operations

Coco Curls - is looking for a Head of Operations

Coco Curls is a fast-growing, digital-first beauty brand rooted in community, sustainability, and joyful self-expression. Since launching in 2020, we’ve become Pakistan’s fastest-growing haircare company. Now, as we expand into new categories and international markets, we’re building the infrastructure to support the next phase of our growth.

We’re looking for a Head of Operations to take ownership of our end-to-end operational infrastructure and help us scale efficiently across new markets and product lines.

• Lead all day-to-day operational functions, including fulfillment, logistics, warehousing, procurement, and order management


• Build and manage SOPs, systems, and workflows that support our growth across multiple regions and product categories


• Oversee last-mile logistics and ensure timely, cost-effective delivery to customers and retail partners


• Collaborate with finance, product, and supply chain teams on inventory planning, order forecasting, and vendor coordination


• Identify and solve for bottlenecks in our operational processes; champion continuous improvement


• Ensure compliance with regulatory, tax, and import/export requirements in the UAE and other target markets


• Partner with the customer experience team to ensure exceptional post-purchase service and issue resolution


• Set and monitor KPIs for operational efficiency, cost control, and service level performance


• Build strong relationships with external partners, including warehouses, logistics providers, and customs agents


• Support new market launches with seamless operational planning and execution


• Lead and grow a high-performing operations team with clear goals, accountability, and a strong culture

• 8+ years of operations or supply chain management experience, preferably in beauty, personal care, or FMCG


• Experience leading operations in a high-growth, digitally native or omnichannel business


• Proven ability to design and scale operational systems that balance efficiency and flexibility


• Deep understanding of logistics, warehousing, inventory management, and fulfillment


• Comfortable using tools like ERP systems, shipping platforms, and dashboards to manage operations


• Highly organized, execution-focused, and proactive in problem-solving


• Strong leadership and communication skills, with the ability to manage internal teams and external vendors


• Experience working in or with GCC markets is preferred


• Fluency in Arabic (spoken and written) is strongly preferred


• Based in (or willing to relocate to) Dubai, with flexibility to travel when needed

• Competitive compensation + performance-based incentives


• A high-impact leadership role in a fast-growing, mission-led beauty brand


• A collaborative, inclusive, and fast-paced team environment


• Opportunity to shape the company’s global operations and supply chain strategy


• A key role in the Dubai HQ team, with room to grow as we scale

If you're ready to build operational excellence behind a fast-growing, purpose-led beauty brand, we’d love to hear from you.