Coffee Specialist, Dubai (UAE National)
Nestlé Nespresso SA
Date: 3 weeks ago
City: Dubai
Contract type: Full time
POSITION SNAPSHOT
Role: Coffee Specialist – Mirdiff City Center, Dubai
Location: Dubai, UAE
Company: Nespresso UAE
Position Summary
Nespresso is hiring a Coffee Specialist for our Boutique in Mirdiff City Center. In this role, you will serve as an Ambassador of the Nespresso brand, ensuring every customer enjoys a premium experience. By delivering personalized service and sharing your passion for coffee, you will contribute to the Boutique’s success in customer satisfaction, loyalty, and business results.
A DAY IN THE LIFE …
Customer Experience - Brand Ambassador:
Role: Coffee Specialist – Mirdiff City Center, Dubai
Location: Dubai, UAE
Company: Nespresso UAE
Position Summary
Nespresso is hiring a Coffee Specialist for our Boutique in Mirdiff City Center. In this role, you will serve as an Ambassador of the Nespresso brand, ensuring every customer enjoys a premium experience. By delivering personalized service and sharing your passion for coffee, you will contribute to the Boutique’s success in customer satisfaction, loyalty, and business results.
A DAY IN THE LIFE …
Customer Experience - Brand Ambassador:
- Acts as an enthusiastic ambassador for Nespresso.
- Welcomes the Boutique clientele and identify their needs.
- Achieves high customer satisfaction through personalized and professional communication.
- Initiates our customers to the art of coffee tasting and develop their curiosity about our full range of products.
- Always maintains a customer centric approach during the interaction with her/his clients.
- Achieves results in compliance with the Nestlé Corporate Business Principles
- Carries out sales of Nespresso products presented in the Boutique (coffee, machines, and accessories).
- Leverages all received Nespresso training contents.
- Demonstrates eagerness to learn about Nespresso brand, values, products, and sustainability, and builds knowledge fast.
- Learns continuously and integrates available information given in trainings, knowledge management tool, team meetings, intranet, etc.
- Inspires clients with authenticity and helps them explore their options for the ideal coffee proposal.
- Translates her/his passion for the brand into each customer contact by using adapted vocabulary and gives the level of information needed according to the situation of the customer.
- Assists with Boutique projects as needed.
- Is familiar with stock levels, stock room layout and return policies.
- Adheres to compliance and quality standards in keeping with the Standard Operating Procedures
- Overall, performs all tasks and decisions in line with our quality standards, procedures, and compliance rules,
- Ensures safe working conditions.
- Adheres to shift/work scheduling and planning.
- Participates in team meetings and contributes with new ideas and suggestions to further improve the operations.
- Helps manage/support peaks and lows in our daily/weekly operations.
- Demonstrate some experience in retail, direct customer sales and service, or hospitality.
- Must be a UAE National
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