Collaboration Solutions Manager -Middle East & East Africa

This role is responsible for utilizing a deep understanding of the organization's products and industry to design customized solutions for clients while building strong customer relationships. The role leads contract renewals and negotiations to drive mutually beneficial outcomes and mentors junior team members to develop their skills. The role conducts market research, gathers feedback from clients, and stays informed about industry trends to share insights with internal teams for product improvement.

Responsibilities

• Demonstrates a deep understanding of the organization's products or services, as well as the industry to effectively position the offerings and articulate their value to potential clients.
• Researches and identifies potential leads, making initial contact, and nurturing relationships to move them through the sales funnel.
• Establishes professional and consultative relationships with clients, including C-level executives, by gaining an in-depth understanding of their unique business needs.
• Engages with clients to design customized solutions for their unique business needs in collaboration with product experts and engineers.
• Concentrates on growing contract renewals for mid-to-large accounts, emphasizing higher total contract value.
• Engages in negotiations with clients to arrive at mutually beneficial agreements by addressing objections and negotiating contract terms and pricing.
• Conducts in-depth market research to identify trends and emerging opportunities and provides insights to the internal teams contributing to the development of sales strategies.
• Gathers and relays feedback from clients to the internal teams to help refine existing offerings and guide the development of new products or features.
• Monitors sales metrics and key performance indicators (KPIs) to assess individual and team performance by tracking conversion rates, sales pipeline, and revenue targets.
  
  

Education & Experience Recommended

• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of work experience, preferably in technical selling, consultative selling, account management, or a related field.
  
  

Preferred Certifications

NA

Knowledge & Skills

• Balancing (Ledger/Billing)
• Business Development
• Business To Business
• Customer Relationship Management
• Demonstration Skills
• Enterprise Sales
• Marketing
• Merchandising
• Outbound Calls
• Presales
• Product Demonstration
• Product Knowledge
• Sales Engineering
• Sales Process
• Sales Prospecting
• Selling Techniques
• Solution Selling
• Technical Sales
• Value Propositions
• Wireless Sales
  
  

Cross-Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity
  
  

Impact & Scope

• Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.
  
  

Complexity

• Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.
  
  

Disclaimer

• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.