Colleague Experience Coordinator - #25361

Mandarin Oriental Hotel Group

Date: 5 days ago
City: Dubai
Contract type: Full time
Position: Colleague Experience Coordinator (Full time #536475)
Property / Office: Mandarin Oriental Jumeira, Dubai
Location: Dubai, United Arab Emirates

An ideal candidate has a minimum 1 year of experience working in a similar or related role in a 5-star hotel environment. Speaking one European language will be an advantage.


  • It is part of your role to understand and comply with all corporate and hotel policies, and Human Resources Operations Manual and Policies and Procedures, including compliance with general law, rules, regulations, and other requirements.
  • To ensure that all Human Resources administration procedures are carried out in accordance with hotel legal requirements.
  • To assist and support the Director of Human Resources/ Assistant Director of Human Resources in the smooth and efficient running of the Human Resources Division, ensuring that all colleagues understand and adhere to the Mandarin Oriental Jumeira, Dubai’s Colleagues Rules & Regulations.
  • To complete day to day personnel administration in response to requests and action plans.
  • To ensure that all in-house rules and regulations are communicated to colleagues and implemented.
  • To assist with the co-ordination of all visas and immigration activities when necessary and monitor the passports and immigration papers and any other requirements as per UAE law for foreign national colleagues in conjunction with the Public Relations Officer.
  • Complete filing on a weekly basis and ensure that all colleagues’ records are kept up to date.
  • Conduct yearly audit to ensure all important documents are complete in colleague’s file, such as passport copy, visa copy, signed contract, signed job description handbook and company policy acknowledgement.
  • Prepare and issue monthly Starter, Promotion, Transfer and Leavers list and send it to HR, Payroll, Security, and IT &T.
  • Prepare outstanding probation list for the Assistant Director of Human Resources.
  • Design posters, presentations for colleague events and colleague’s meetings.
  • To carry out Human Resources presentations or reports as requested by the Director of Human Resources/Assistant Director of Human Resources.
  • To be responsible for the security and upkeep of personnel files.
  • To maintain and update the personnel records and the HRIS system when required.
  • To prepare colleague welcome/handbook.
  • To monitor cleanliness and upkeep of Colleague Restaurant, Locker Rooms and Back of House Areas.
  • To maintain good rapport and working relationship with all colleagues.
  • To provide a courteous and professional service at all times.
  • To project at all times a positive and motivated attitude and a calm demeanour.
  • To be readily available with empathetic, open communication ensuring reliability and confidentiality.
  • To be actively involved in the coordination of colleague social events.
  • To support and carry out training initiatives as applicable to the role.
  • To respond to any changes in Human Resources function as dictated by the market and the hotel.
  • To maintain a high standard of personal appearance and hygiene at all times.
  • To attend any meetings required by the Director of Human Resources/ Assistant Director of Human Resources.
  • Act as a hotel “ambassador” at all times.
  • To carry out any additional duties requested by management, related to hotel operational activities

Advertised: 16 Sep 2023 Arabian Standard Time
Applications close: 30 Sep 2023 Arabian Standard Time

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