Colleague Experience Manager

Miral Experiences


Date: 2 weeks ago
City: Abu Dhabi
Contract type: Full time
Job Description

Culinary Leadership

  • Work in coordination with the 3 rd party Supplier to: Plan, prepare, and execute high-quality meals that align with client expectations and brand standards.
  • Create seasonal and custom event menus, accommodating dietary requirements and preferences.
  • Ensure consistent food quality, presentation, and portion control.
  • Maintain kitchen hygiene and safety standards in accordance with health regulations.
  • Train, supervise, and mentor kitchen staff.

Process Excellence

  • Ensure the delivery service complies with all legal, health, and safety regulations.
  • Implement and enforce food safety, allergen, and HACCP standards.
  • Conduct regular audits of kitchen and service operations to ensure continuous improvement.
  • Stay current with catering industry regulations and best practices.

Customer Experience

  • Maintain high standards of customer service and handle client feedback proactively.
  • Liaise with colleagues and stakeholders to ensure expectations are met or exceeded.Adapt menus and services to accommodate dietary needs and client preferences.
  • Maintain presence and communication through various streams.

Team Management

  • Train, supervise, and mentor Miral team.
  • Actively mentors and performance manages.
  • Drive an engaged and high-performing team

Operation Management

  • Ensure the menu quality and quantity is delivered in line with agreed 3 rd party supplier agreement
  • Monitor food costs and waste, ensure the contract value is accurate.
  • Awareness of measuring quantities and bulk catering costing in line with market rates.
  • Oversee inventory, purchasing, and vendor relationships.
  • Maintain compliance with licensing, sanitation, and safety regulations.
  • Lead by example in professionalism, punctuality, and customer service

Contract Management

  • Manage contract terms and conditions, KPI
  • Manage contract expiry and renewal timelines.
  • Drive efficiency of 3 rd party supplier through knowledge of catering service delivery ensuring cross charges are within industry standards to maximize contract cost savings.
  • Ensure timely payment of invoices.

Budget/ Profitability

  • Collate, review and manage budget requirements.
  • Analyze financial performance and report on key metrics regularly.

Education And Qualifications

  • Culinary Degree or equivalent.
  • Food Safety and Hygiene Level 3 (or higher).
  • Strong knowledge of HACCP and allergen procedures.
  • IT literacy – able to use catering software, spreadsheets, and scheduling tools.

Years Of Experience

  • 5-10 years’ experience in the experience in a large-scale or high-volume catering environment.

Knowledge, Languages And Skills

  • Strong culinary background with formal training (Culinary Degree or equivalent).
  • Proven experience in banqueting, catering, or high-volume event management.
  • Results driven.
  • Excellent leadership and team management skills.
  • High attention to detail and commitment to quality.
  • Strong organizational and time-management abilities.
  • Exceptional communication and interpersonal skills.
  • Analytical and critical thinking skills.
  • Ability to work under pressure and adapt to changing priorities.
  • Financial acumen for budget planning and cost control.
  • Creative approach to menu development and problem-solving.
  • Flexibility to work evenings, weekends, and holidays as required.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Project Controls Manager

WSP in the Middle East, Abu Dhabi
6 hours ago
Job DescriptionWe are seeking a technically strong and hands-on Project Controls Manager with 15+ years of experience in managing planning and cost control functions on large-scale infrastructure design projects in the UAE. The successful candidate must demonstrate direct involvement in developing and monitoring Primavera P6 programs, and applying Earned Value Management (EVM) principles, including CPI, SPI, EAC, ETC, and project...

Specialist Electrical Engineer

KBR, Inc., Abu Dhabi
8 hours ago
TitleSpecialist Electrical Engineer"Belong, Connect, Grow, with KBR! The KBR team of teams delivers future-forward science, technology and engineering solutions and mission-critical services that help governments and companies around the world accomplish their most important objectives, while also helping achieve their sustainability goals.KBR Sustainable Technology Solutions provides holistic and value-added solutions across the entire asset life cycle. These include world-class licensed...

Section Head - Projects Design (Special Projects & Other Portfolios)

Burjline Builders, Abu Dhabi
12 hours ago
The Section Head – Projects Design is responsible for leading and managing the design phase of Special Projects & Others projects. This leadership role entails full oversight of all architectural and engineering components, ensuring that each project is guided from concept to detailed design with precision and clarity.The position requires close supervision of the entire design process, ensuring that all...