Collection officer/ manager - #43526


Date: 3 weeks ago
City: Dubai
Contract type: Full time
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.

Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.


As Collection Officer/Manager in the Dubai Regional office, you are responsible for accelerating AR collection and minimizing bad debt, while maintaining positive customer relationships.

You main missions are:
You set and monitor collection objectives for the Group's agencies/subsidiaries within your RO.

You control the quality of reporting concerning the Collection performance of your RO. You are in charge of ensuring Portfolio’s DSO and overdue ratio remain within approved RO Targets.

You liaise with Credit Managers, Commercial teams and Customer care teams in your RO on collection matters and identify / anticipate potential risks of credit losses and ensure that corrective actions are implemented.

You ensure smooth communication and information sharing with other relevant departments (invoicing, disputes etc.) with constant objective to accelerate Collection.

In coordination with Financial Control, as well as D&D Departments, you ensure aging balances’ tidiness by following up on write-off and D&D discounts’ processes.

You are also in charge of the follow up on D&D collection, approval of the D&D proposed Benchmark and cluster performances, and within authority Matrix D&D waivers. You supervise the D&D filling within LARA, Company Website.

You ensure suspension rules are enforced.

You review, approve, or recommend credit terms according to group’s Approval Matrix, together with the RO CFO.

You may visit key and/or problematic accounts along with the commercial team. You attend calls with customers as often as needed to solve issues.


Minimum 5 years work experience in collection, agency finance or control function with a good knowledge of the business.

Team player

Ability to partner with agencies’ GM and CFOs to set collection objectives and limits

Extensive knowledge of all aspect of Collections analytics and operations

Demonstrate capability to follow legal action with in-house and external legal counsels

Autonomous and able to work with overseas stakeholder

Proactive and comfortable making decisions under high pressure

Leadership & Strong communication skills.

Detail oriented and maintains the highest productivity and quality levels

Come along on CMA CGM’s adventure !

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