Community Coordinator

JOB PRINCIPAL ACCOUNTABILITIES

• Responsible for day-to-day operations and community coordination activities across assigned properties under ACM’s management.
• Track, document, and follow up on community issues, initiatives, and service requests.
• Coordinate and communicate regularly with Owners Affairs (OA) Committees to ensure timely and quality delivery of community services.
• Organize and facilitate OA meetings, record meeting minutes, maintain official correspondence, and follow through on assigned action points.
• Liaise with ARRA and local authorities and provide required reports and updates whenever required.
• Handle unit owners/tenants and residents’ complaints/escalations and deal day today requirements and complaints.
• Attend to and resolve unit owner, tenant, and resident complaints/escalations professionally and in a timely manner.
• Conduct facility inspections, snagging and de-snagging as part of handover, move-in/move-out, and regular assessments.
• Conduct regular site visits and supervise third-party contractors to ensure adherence to quality and safety standards.
• Closely monitor FM and security service operations to ensure scope of work and SLAs are met, escalating performance issues where necessary.
• Coordinate with contractors and service providers on facility-related variation works, ensuring timely approvals, scheduled access, and work quality.
• Oversee all day-to-day facilities activities including scheduling, task assignment, and issue resolution.
• Provide regular reports and feedback to the Community Manager/FM Engineers regarding service quality, contractor performance, and operational status.
• Perform any other duties assigned by the immediate supervisor in support of community management goals.
• Support in the execution of special projects and tasks as required.
• Monitoring of routine, preventive and corrective maintenance tasks in coordination with the FM team.
• Engage residents and stakeholders to gather feedback on service delivery and areas of improvement.
• Plan and oversee MEP and civil maintenance activities, ensuring timely and quality delivery of all repair works.
• Liaising with clients for feedback of the quality of service.
• Site visits, supervise the projects by third party contractors and check the quality of jobs.
• Execute other relevant job-related tasks assigned by management as necessary.

Competencies

• Bachelor degree in any discipline.
• M-100 is an essential and other RERA certification and CMCA is an added advantage.
• Proficient in Microsoft Office and CAFM systems.
• Min. 3-years’ experience community and OA management.
• Fluent in English. Bilingual is an added advantage
• Holding a valid UAE driving license is an added advantage.
• Strong communication and interpersonal skills with a customer-focused approach.
• Technical understanding of facilities management systems.
• Excellent time management skills and the ability to handle multiple tasks effectively.
• Capability to meet tight deadlines and work efficiently under pressure.
• Strong organizational and planning skills
• Sound knowledge of statutory and regulatory compliance requirements in the UAE and local emirates.