Community Coordinator

About HIVE

HIVE is a real estate development and operations company redefining modern living through character-driven spaces and community-focused environments. Born from the need to offer people a more meaningful and flexible way to live, HIVE blends personal comfort with shared experiences. Our thoughtfully designed apartments and dynamic hubs cultivate curiosity, dialogue, and a sense of belonging – because life is richer when it’s shared.

Role Description

The Community Coordinator will act as the primary point of contact for residents, ensuring a seamless living experience by handling inquiries, resolving concerns, and fostering a vibrant and engaged community. The ideal candidate will be passionate about customer service, proactive in problem-solving, and committed to creating a high-quality residential experience in line with HIVE’s brand standards.

Key Role Responsibilities

Resident Relations & Communication

• Develop close but professional relationships with residents to ensure satisfaction and stay up-to-date with the community.
• Act as the primary point of contact for residents, ensuring all inquiries, concerns, and requests are addressed in a timely and professional manner.
• Oversee the front desk function as the first point of interaction with visitors, guests and residents at the main entrance.
• Handle resident complaints with empathy and efficiency, ensuring prompt resolution while maintaining HIVE’s standards.
• Maintain consistent and clear communication with residents via email, phone, and in-person meetings.
• Oversee escalations and resolutions with residents to ensure everyone is following the HIVE community guidelines.
• Assist in onboarding new residents by providing information on community guidelines, services, and key contacts.
• Conduct periodic check-ins with residents to ensure their experience aligns with HIVE’s quality standards.

Community Engagement

• Assist in creating and fostering a vibrant community within the building.
• Support with organizing and setting up community events, gatherings, and engagement initiatives.
• Gather feedback from residents relating to the community function of HIVE for continuous improvement.
• Promote a sense of belonging by facilitating introductions and networking opportunities among residents.

Community Curation & Leasing

• Assist the leasing team in reviewing and shortlisting applications with HIVE’s criteria in mind.
• Conduct building tours with prospective residents to further screen them and showcase the HIVE living experience and ethos.

Move-in & Move-out Processes

• Assist in the coordination of smooth move-in experiences, ensuring new residents feel welcomed and informed.
• Provide orientation to new residents regarding HIVE’s property features, amenities, and services.
• Support residents during their move-out process, ensuring a positive offboarding experience.

Property Management Coordination

• Gather resident feedback related to the building from residents and relay insights to the Property Management team for resolution.
• Observe and report any issues within communal areas to the Property Management team.
• Monitor cleanliness and general upkeep of shared spaces to maintain a hospitality level of standard for these areas.

Resident Satisfaction & Retention

• Work proactively to increase resident satisfaction and retention.
• Identify common concerns or recurring issues and collaborate with the wider team to find solutions.
• Assist in implementing initiatives to enhance the overall resident experience and loyalty.

Reporting & Administration

• Maintain accurate records of resident interactions, feedback, and concerns in HIVE’s internal system.
• Assist with reports on resident satisfaction, community engagement, and common issues.

Success in the Role:

• Happy Residents: You build trust and rapport with residents, creating a warm, welcoming atmosphere and ensuring high levels of tenant satisfaction and retention.
• Seamless Communication: Resident inquiries and concerns are addressed quickly and professionally, with clear and consistent communication across all touchpoints.
• Community Building: The community at HIVE continues to attract and retain the right profiles. 
• Flawless Move-ins and Move-outs: Every resident transition feels smooth, personal, and well-managed, with minimal operational issues or complaints.
• Engaged Community: You actively contribute to a vibrant building culture by supporting community events and helping residents feel connected to one another and to HIVE.
• Efficient Issue Resolution: Concerns are escalated and resolved swiftly, with residents feeling heard and cared for throughout the process.
• Positive Reviews & Referrals: Your efforts contribute to positive online reviews, resident testimonials, and word-of-mouth referrals.
• Resident Feedback Loop: You proactively gather and share resident insights that lead to meaningful service and operations improvements across the building.

Qualifications

• Previous experience in property management, hospitality, resident relations, front-desk service or customer service.
• Strong communication and interpersonal skills with a resident-first approach.
• Ability to handle and resolve conflicts professionally.
• Organized, detail-oriented, and proactive in problem-solving.
• Fluency in English – spoken and written.
• Confidence to speak in groups and or forums.
• Ability to handle diverse resident populations and address unique needs.

Start Date

• Immediate or as soon as possible.