Concierge

Company Description

Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.

The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.

Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.

Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.

Summary

Job Description

As a Concierge at Banyan Tree Dubai, you’ll be at the heart of creating unforgettable guest experiences. With a passion for hospitality, you’ll provide personalized, proactive service to ensure every guest’s stay is extraordinary. Whether it's offering curated recommendations on Dubai's best dining, attractions, or crafting bespoke itineraries, you’ll be a key part of making every moment special for our guests.

Responsibilities

• Deliver exceptional, personalized service to guests, ensuring every interaction is memorable and tailored to their needs.
• Provide expert knowledge of Dubai’s dining, entertainment, and cultural scene to craft unique, customized itineraries.
• Manage guest inquiries and requests promptly, offering seamless solutions to enhance their stay.
• Collaborate with the concierge team and other hotel departments to ensure a smooth and efficient operation.
• Assist with guest arrivals, departures, and transportation needs, ensuring a flawless experience.
• Maintain the presentation of the concierge desk and surrounding areas, ensuring it reflects the hotel’s luxury standards.
• Address guest concerns and resolve issues with professionalism, ensuring a high level of guest satisfaction.
• Stay updated on local events, services, and attractions to provide accurate and insightful recommendations.
• Foster a welcoming, positive atmosphere in the hotel by engaging with guests and anticipating their needs.
• Assist in training and mentoring junior concierge team members, promoting a collaborative team environment.
  
  

Qualifications

• Proven international experience in a concierge role, ideally within a large, high-end, fast-paced luxury hospitality setting.
• Exceptional guest service skills with a polished presentation and excellent verbal and written communication abilities.
• A guest-focused mindset, energetic personality, and a genuine passion for delivering top-tier service and assisting guests with their needs.
• Fluency in English (both verbal and written); proficiency in additional languages such as Russian, Arabic, German or French is highly desirable.
• Ability to thrive in a dynamic, fast-paced environment, managing multiple tasks and shifting priorities seamlessly.
• Flexible availability and capacity to work both independently and as part of a team with minimal supervision.
• Strong analytical and problem-solving skills, with the ability to make informed decisions quickly and effectively.
• Proficiency in Microsoft Windows and the MS Office suite (Excel, Word, PowerPoint, Outlook).
• Physical stamina to remain on your feet and walk for extended periods during shifts.
• Familiarity with Opera software and Front Office systems is a plus.
• Proven experience in a global work environment, with a demonstrated ability to adapt to and work effectively with diverse cultures.
• Excellent organizational skills, with the ability to lead, motivate, and develop a team while ensuring a high standard of service.
  
  

Additional Information

We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive leadership training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success.