Concierge Agent

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

We are seeking a professional and enthusiastic Concierge to join our team in Rixos Al Mairid Ras Al-Khaimah, United Arab Emirates. As a Concierge, you will be the face of our organization, providing exceptional guest services and ensuring a memorable experience for all visitors. Your role will be crucial in maintaining our reputation for excellence and creating lasting impressions on our guests.

• Greet and assist guests with a warm, friendly, and professional demeanor
• Provide comprehensive information about local attractions, restaurants, and services in Ras Al-Khaimah and surrounding areas
• Make reservations for dining, transportation, tours, and entertainment on behalf of guests
• Handle guest inquiries and requests promptly and efficiently, ensuring high levels of customer satisfaction
• Coordinate with other departments to fulfill guest needs and resolve any issues
• Manage the concierge desk, including maintaining brochures, handling mail and messages, and overseeing lost and found items
• Assist with pre-arrival arrangements such as birthday decorations, honeymoon setups, or anniversary surprises
• Book and coordinate limousine services, including managing billings and forecasting revenue
• Stay updated on local events, attractions, and changes in the hospitality industry
• Maintain accurate records of guest interactions and preferences for future reference
• Ensure compliance with hotel standards and safety procedures at all times
  
  

Qualifications

• Minimum of 2 years of experience in the hospitality or service industry
• Excellent customer service skills with a friendly and engaging attitude
• Strong communication abilities with confident, clear English; additional language skills are a plus
• In-depth knowledge of Ras Al-Khaimah and the UAE, including local attractions, customs, and culture
• Proficiency in hotel management software, particularly Opera system and related sub-systems
• Detail-oriented with excellent organizational and time management skills
• Ability to multitask and remain calm under pressure in a fast-paced environment
• Strong problem-solving skills and the ability to make quick, sound decisions
• Flexibility to work various shifts, including weekends and holidays
• Excellent interpersonal skills for building relationships with guests and colleagues
• Drive, initiative, and the ability to work independently
• Adaptability to continuous challenges and openness to change
• Knowledge of local transportation systems and ability to arrange complex travel itineraries
• Professional appearance and adherence to grooming standards
• Bachelor's degree in Hospitality Management or related field preferred, but not required