Concierge Supervisor - FIVE LUXE JBR

An Exhilarating Opportunity

Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.

Join the FIVE Tribe - and Get Ready to Make Waves.

The Candidate

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Front Office Team as Concierge Supervisor will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!

What We’re Looking For

• A proven track record of 1-2 years in a Luxury Hotel environment in a supervisory or managerial Front Office role, delivering sensational Guest Experiences synonymous with FIVE's award-winning Service Quality.
• Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.
• Robust Organisational Skills to efficiently and accurately Manage guest requests and maintain accurate records of shift activities in a timely manner.
• Remarkable Time Management and Multi-Tasking skills to deliver a ‘FIVE-Star’ Experience for our Guests, even under pressure.
• Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow ‘FIVERs.’
• The ability to focus on Guests’ Needs, with a calm and courteous attitude that reflects the ‘Vibe at FIVE.’
• Previous experience in Forbes or Leading Quality Assurance (LQA)-Rated properties will be Advantageous, demonstrating a Strong Commitment to Luxury Service Standards.
• A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
• 'FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
• A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.
  
  

Key Responsibilities

• Maintains a Sensational Service Standard that embraces time as the 'new' luxury, ensuring the delivery of 'FIVE-Styled' services such as transportation, reservations, and dry cleaning in a timely manner, exceeding the highest expectations, all while exuding the ‘Vibe at FIVE.’
• Stays abreast of all Hotel Services, including daily VIP Requests and Special Events, delivering a Curated Experience that exceeds Guest Expectations.
• Serves as a key Point of Contact for Guests and efficiently responds to Guest Enquiries.
• Provides First-in-Class Advice and Booking Services for a wide variety of Guest Enquiries, including city tours, theatre tickets, restaurants, doctors, and flight bookings, amongst others.
• Creates a ‘FIVE-Star’ Experience by professionally Welcoming all Guests, addressing their service needs, and showing Genuine Appreciation for their Visit.
• Efficiently processes and relays messages for Guests, ensuring seamless and timely Communication.
• Reviews and Documents pertinent Information in shift logs and daily memo books, prioritising outstanding requests from the previous day.
• Collaborates and Supports Management in various aspects, including hiring, training, scheduling, evaluating, and coaching FIVE Tribe members, embracing the ‘FIVER’ spirit.
• Embraces the ‘Vibe at FIVE’ by creating a Buzzing and Energising Atmosphere that represents the brand’s Disruptive Vision.
• Maintains and Monitors office supply Inventory and Proactively Orders general office supplies as required.
• Adheres to FIVE’s Health and Safety, Fire Regulations, and Procedural Standards, ensuring all ‘FIVERs’ understand and apply them Effectively.
• Operates Front-Of-House Equipment and Property Management Systems in strict adherence to Policies and Procedures.
• Remains Physically Active, carrying out tasks that include standing, sitting, walking for extended periods, and engaging in Hands-on tasks ensuring High-Quality Service that exceeds Guest Expectations.
• Guarantees an Insta-Worthy Appearance and Uniform Conformity among all FIVE Tribe Members, upholding the Glamorous Image of FIVE.
  
  

The Team

‘FIVERs’ are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look No Further and Unleash your Next-Level Potential.

Sustainable Indulgence at FIVE

FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled ‘Sustainable Indulgence’ Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making ‘Sustainability without Compromise on Luxury Living’ central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVE’s Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community.

An Equal Opportunity Employer

The FIVE Tribe represents over 70 nationalities across its over 1500 ‘FIVERs.’ FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together – it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.

About FIVE Hotels And Resorts

FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE’s award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.

Find out more here: fivehotelsandresorts.com