Contact Center Operations Specialist (Arabic Speaker)

Dicetek LLC


Date: 11 hours ago
City: Dubai
Contract type: Contractor
  • Contributing to the management of daily operational activities of the unified contact center and coordinating with government entities to ensure prompt responses to customer requests and inquiries.
  • Continuously following up on the implementation of procedures related to preparing, updating, and developing operational processes and operating models.
  • Ensuring the availability of necessary resources and operational systems to deliver efficient and seamless service.
  • Overseeing the relationship between contact center service providers and relevant government entities to ensure adherence to approved performance levels.
  • Supporting the development, updating, and implementation of operational policies, procedure manuals, and authorities in alignment with the requirements of the unified contact center.
  • Monitoring operational performance indicators and individual employee KPIs to ensure efficiency and effectiveness.
  • Coordinating with the Quality Department to ensure the application of service standards and continuous improvement in accordance with Dubai Government service delivery requirements.
  • Preparing periodic operational reports demonstrating performance efficiency and the ability to meet agreed-upon KPIs.
  • Providing recommendations for improving systems and services to relevant stakeholders in management.
  • Supporting communication processes with service providers and following up on the implementation of approved operational initiatives.
  • Performing any additional tasks assigned by the direct supervisor.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Client Consulting Manager

Visa, Dubai
5 hours ago
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven...

Platform-Based Recruiter - Global Reach, No Overheads

The Construction Index Ltd, Dubai
5 hours ago
Type: Full TimeRegion: InternationalTown/City: DubaiPosted: 17/11/2025Listed in: Property RecruitmentReference: RecX001_1763372282Job DescriptionJob Title: Recruiters Wanted | AI-Powered Platform for Revenue Growth | RemoteLocation: Remote (UK & Global)Job Type: Platform Membership / Flexible CollaborationOverviewWhether you're running solo, leading an agency, in-house, or part of an RPO - RecXchange gives you the tools, network, and firepower to earn more through smart collaboration and...

Field Services Engineer - Dubai

Stryker, Dubai
9 hours ago
What You Will DoTo troubleshoot company products and provide technical support to internal and external customers.To undertake the servicing, repairing and preventive maintenance. of company products to the required standards ensuring all related procedures are followed.To undertake the testing of company products and provide fully completed test and service reports.To perform installation, setup and upgrades on company products as required.To...