Contract Support Lead

Lead Contract Support

We are recruiting for a Lead Contract Support Administrator

This is a permanent position for a Lead Contract Support Administrator to join our Data Centre team based on a client site in Yaz Island Abu Dhabi. You will play a pivotal role within this contract by supporting the wider team and ensuring we deliver our contractual obligations. The main duty of this role is to provide administration support to the Operations team and help them fulfil our contract obligations to our clients.

Main Roles & Responsibilities of the Lead Contract Support Administrator

• Understand, anticipate and delivery customer (internal and external) needs while building effective relationships.
• Managing and operating site CMMS system
• Raising and chasing of supplier orders including dealing with supplier queries.
• Input engineers time sheets onto the relevant systems.
• Compiling of Customer Weekly, Monthly and Annual Reports, and other reports as required to enable the Company to fulfil its contractual obligations.
• Produce quotations in the required format and in line with agreed process.
• Updating and uploading information to the client’s systems as required in a timely manner.
• Liaison with the operations team from engineer to director level.
• Raising of work orders in a timely and accurate manner and chasing old work orders to ensure closure. AWS’s.
• Focus on WIP and keeping it below 3 months.
• Compiling all information required for credit notes to be raised.
• Dealing with invoice queries and achieving a suitable resolution.
• General filing and organisation of work area.
• Raising of invoices for completed works in a timely manner.
• Carry out other general administration duties as required from time to time.
• Ensure that the Company is presented in a good light at all times.
• Attend team briefings as required.
• Co-operate with the company to allow it to fulfil its moral and legal duties and obligations.
  
  

Person Specification:

• Self-motivated and pre-developed.
• Act as the interface between,” Be the many faces of the admin support”,
• Teamwork - actively contributes to the team and strives to improve teams’ effectiveness through personal commitment.
• Planning, Organizing & Executing – able to understand the priorities, plan and organize the work and manage own time to deliver within the expected timescales.
• Communication – communicates clearly and concisely, impressing others and ensuring understanding of all relevant information in all circumstances.