Coordinator Rider Engagement
talabat
Date: 1 day ago
City: Abu Dhabi
Contract type: Full time
About The Opportunity
What's On Your Plate?
What Did We Order?
talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
What's On Your Plate?
- Monitor and improve Rider Performance and Compliance
- Lead Rider Recruitment for the allocated zones
- Lead a Team of Rider Coordinators and/or Rider Captains
- Manage rider roster with proper allocation of shifts/breaks/off-days etc
- Supervises rider onboarding and training schedule with Rider Trainer and Rider Supervisor
- Inventory management and usage compliance of Rider equipments
- Groom rider quality (behaviour, appearance, professionalism, presentational etc)
- Setting up a performance improvement plan to improve performance of low performing riders
- Reduce rider complaints originating from customers
- Monitor riders performance on individual level and responsible for coaching/warning riders
- Audits fleet appearance and rider behavior via on ground visits
What Did We Order?
- Bachelor’s Degree
- 1-2 years of experience in the food/grocery tech industry is highly preferred.
- Ability to multitask and work effectively in a fast-paced environment.
- Proficient in Google Suite.
- Strong communication skills, both written and verbal. English and Hindi/Urdu is a must. Arabic is a plus.
- Problem-solving skills and a proactive approach to identifying and addressing operational challenges.
- UAE Driving License is a plus.
talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
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